This article originally appeared on CoreyPadveen.com.
When it comes to marketing and startups, there are some buzz words that have been so overused that they cause more of a cringe than add value to a presentation.
We’ve all been there: listening to a pitch – whether it’s from a seasoned marketing veteran or a young entrepreneur – and hearing a buzz word that immediately draws our attention away from the presentation and onto the use of the term. We ask ourselves, “Why would they say that? It sounds ridiculous!”
While some of these terms are simple modifiers, others are industry titles themselves that are starting to cause more harm to businesses within those markets than good.
Revolutionary/Revolutionize
Virtually nothing you’re doing is ‘revolutionary’. Unless you’re finding cures or new treatments for diseases that have plagued mankind for centuries, harvesting solar energy in order to halt the reliance on fossil fuels for every person on the planet (thanks Elon Musk!), creating a market where one did not exist in the past, or something else on that scale, all you’re doing is offering a solution to a problem (a problem that, in the case of most startups, people didn’t even realize they had).
A mobile app that makes it easier to select a ringtone from your favorite songs, for example, is not revolutionizing the way we receive phone calls. In fact, using a term like ‘revolutionize’ to describe your product immediately devalues your service in the eyes of those to whom you’re pitching. If you plan on using the term (or something like it) you better hope that what you’re about to blow people away with what you’ve created. Otherwise, you’re only hurting yourself by setting expectations too high.
‘Big Data’
Plagued by its own hype, the term ‘Big Data’ has largely become synonymous with other passing fads, like ‘Pet Rock’. But that’s not the case! There are virtually endless applications to data – both ‘big’ and small sets – and the overuse of the term has resulted in people tuning out a lot of what comes next for one major reason.
People have short attention spans. They want immediate results, and when that doesn’t happen they look for the next opportunity for instant gratification. Just take a look at the Gartner Hype Cycle (pictured below):

As you can see, ‘Big Data’ is on its way into the Trough of Disillusionment. (What a Kafkaesque name.) People are over all the hype and are now waiting to see what might actually come of it. That, combined with the fact that no real definition was ever offered, and the term was just loosely used has led to people scoffing at the term whenever they hear it.
Big data is amazing, but do yourself a favor and avoid referring to anything with the phrase in order to keep the attention on what you’re discussing.
Guru
If you’ve spent more than ten seconds perusing LinkedIn, you will have undoubtedly come across a self-proclaimed ‘guru’ or sorts. It is widely considered to be in poor taste to use terms like guru in your profile (particularly since you are describing yourself).
I once received an interesting piece of advice (that not everyone would agree with, but I do): Avoid using terms like ‘guru’, ‘expert’ or anything else that asserts your dominance in a field, as you are describing yourself in these cases. Rather, go into detail about your accomplishments and what has set you apart. Let others describe you as the expert – it goes much further.
Personally, when I see the term ‘guru’ used, whatever credibility had been built up around a profile is immediately shot.
Disruptive
You’re playing a dangerous game if you refer to your work/startup/app as disruptive and don’t have the data to back it up. Much like the term ‘revolutionary’, disruptive leads to an immediate judgment on the part of your audience. They want to know why, and if you’re not truly changing the way an industry works, you won’t be taken seriously. (OK – maybe that’s a little bit of a stretch, but you will have dug yourself into a hole that is hard to leave.)
Clayton Christensen (The Innovator’s Dilemma) coined the term ‘disruptive’ (in this sense) and the simple definition is as follows: a new breakthrough, technology or methodology that shifts an industry and forces incumbents to rethink the way they approach operations.
Unless you are doing that (think Uber/Lyft and the taxi industry) you’re not disruptive.
Engagement
What does engagement mean? This is a term so often associated with social media (another overly broad term) that it has lost most of its meaning. If I go into a presentation and talk about the great engagement we’ve seen on a campaign, the question will still remain: How are we defining engagement and what is this particular type of engagement worth?
Vanity metrics such as Facebook ‘Like’ count, Twitter favorites and Instagram ‘Likes’ have been long-standing tentpoles for engagement, but are those worth anything to a brand? And if so, what? When you want to talk about ‘engagement’ go a little deeper. Be more specific and assign value to these measurement criteria. You’ll look a lot better for it.
Conclusion
These are certainly not the only buzz words that get overused. There are dozens of terms that we hear every day that cause our ears to burn. Cutting these out and adding real value to a presentation or profile description can go a very long way.
6 Important Tips for Creating Instagram Ads
/by Corey PadveenInstagram ads have arrived for all to enjoy, and there are a few helpful tips and best practices to keep in mind for when you decide to delve into the realm of Instagram ads.
By now you’ve no doubt heard about the wide launch of Instagram ads, and you might have even created a campaign or two to test them out. It’s an exciting time to be a new media advertiser!
While Instagram does use the now-familiar Facebook advertising interface, there are a few key setup points and differences to keep in mind when creating and launching a campaign. Follow these useful tips and you’ll be well on your way to generating new business from the popular photo-sharing app!
Connect Your Instagram Account
It is a trivial step, but one that is somehow overlooked regardless. In order to run Instagram ads, you’ll need to ensure that your Instagram account (either your personal or business account, depending on where you want your ads to run) needs to be connected to your business page.
In the image below, you’ll see the new screen in the backend of your page settings that allows you to connect either a new or existing Instagram account to the business.
Choose a Relevant Goal
Building your Facebook audience (Page Likes) is not a goal worth trying to achieve on Instagram. If you have an app, are trying to drive purchases or web sign ups, then consider using Instagram as a part of your ad strategy.
The key is to first look at your objectives, then consider the value of the audience on Instagram as well as the way users interact with the network. If those don’t coalesce, best to leave Instagram out of this campaign. Your use of Instagram should be tied to a specific action (for example, a download) and if that is not the case, consider saving it for a more relevant campaign objective.
Properly Optimize Your Ad Delivery
One of the new features that Facebook has integrated is a clearer method of choosing your delivery optimization. Do you want your ad to show as much as possible (impressions) or would you prefer that your audience members be carefully selected in order to ensure an action is taken?
Granted, this is not unique to Instagram ads, but it is still an important practice nonetheless, and it becomes increasingly important for Instagram when you launch a campaign designed to acquire new users to your app (downloads/installs).
Pay for What Matters
Another great feature that was included in the most recent round of updates to the Facebook ad interface is the new payment plan option:
Prior to the update, you were billed in a hybrid fashion (between impressions and clicks). With the new update, you can specifically select how you’ll be charged, and that makes everything clearer for marketers.
Create Separate Creative
Perhaps the most valuable best practice to keep in mind has to do with the creative you use with your next campaign. The aspect ratio for traditional Facebook ads is 1.9:1. On Instagram, the aspect ratio is 1:1. Your ads will not look the same on Facebook and Instagram.
One nice thing about the new creative structure on Facebook’s ad dashboard is the ability to create separate creative (and placement!) for every one of your ads directly within the editor. Essentially, that means that you can create a 1:1 aspect ratio image for Instagram, select only Instagram as a placement and use that as one ad, while another ad is created with Facebook ratios in mind that neglects the Instagram placement. Life is made easy!
Remember the Audience
Again, it is crucial to keep in mind that audiences on Facebook and Instagram are responsive to different things. You might not necessarily want to run the same creative, the same rhetoric or use the same tone on both networks. They might be housed under the same dashboard, but the structure and interaction from your audience is going to be quite different.
With that in mind it will be significantly easier to create ad sets that resonate on both networks (even if they appear differently to you).
The Social Media Manager’s Morning Checklist
/by Corey PadveenAs a social media manager, you should have a carefully organized social media morning checklist referenced at the start of every day.
A social media morning checklist is crucial to getting a jump on the day ahead. While your day in the office might have ended as far as your co-workers are concerned, the socialsphere is still very much abuzz after the lights go out. When you arrive in the morning, pour yourself a cup of coffee and start going down this checklist in order to ensure that your day won’t be filled with a game of catch-up.
Review Mentions
While you were out, there is a good chance that somewhere in the socialsphere, someone has reached out. Whether that is simply a message about your brand, a complaint or a customer service ticket filed, you’ll want to have a system in place that gathers all recent mentions into one place.
There are plenty of tools that offer something like this; from low-end management dashboards like Hootsuite to high-end listening systems like Radian6, a technology that organizes mentions (and, if possible, prioritizes them based on the language used) is a must. When you sit down in the morning, review those mentions and determine which ones require a response or attention from your (or another) department.
Prepare Daily Content
For a lot of managers, content is prepped and scheduled for the week or in some cases the entire month long before the day has begun. That said, it is always necessary to review the content that will be going out that day, make modifications where necessary and add in other, more topical content when it is appropriate.
When a crisis strikes, for example, the general rule of thumb is that your editorial calendar is paused and your crisis protocol moves in. This is not to say that you should approach every day as if a crisis has hit, but you should always review what is scheduled to go out in case something is no longer appropriate or other content might make more sense. Remember, your social channels operate in a live environment and what was scheduled at the beginning of the week or month might not make sense by the end.
Analyze Your Ad Campaigns
At the start of every day, one of the most crucial tasks a social media manager will have will be the analysis of current and ongoing ad campaigns. There are a few things you will want to examine every morning:
The last question listed here has a lot to do with whether or not you’ve properly implemented t2’s proprietary incremental bidding system. You can learn more about that by downloading this eBook.
Read Industry News and Updates
While a lot of what is on this checklist has to do with your brand and owned media, you’ll want to take some time at the beginning of the day when things are generally a little bit quieter and review some of the industry updates.
It is not secret that things change at a dramatically rapid pace in the world of social media, and it is a manager’s duty to be on top of those changes. Why? As best practices and standards change, so does your approach to daily management. Being in the know makes it a lot easier to adapt and stay ahead of the curve while others play catch-up.
If you’re looking for a few great resources to check out at the start of your day, take a look at this list.
Key Audience Metrics in Google Analytics [Video]
/by Corey PadveenWatch the latest video in our series with the Social Media Strategies Summit!
In this instalment of our video series in conjunction with the Social Media Strategies Summit, we cover some of the key audience metrics in Google Analytics. Watch the video below and get a better understanding of what your Google Analytics data represents!
Effectively Manage a Social Media Crisis
/by Corey PadveenWe hate to think about it, but we should always be prepared for the case of the dreaded social media crisis.
The speed at which information travels has increased exponentially with the advent of social media. Therefore, when a crisis breaks, a carefully thought out strategy and proper mechanisms need to be in place in order to mitigate the issue before it spirals out of control.
In our latest eBook, we walk you through the proper steps to managing a social media crisis, and provide you with an easy-to-follow document that will allow you to outline every aspect of a crisis, making it that much easier to handle should it ever occur.
Click here or on the image below to download the eBook today and find out how you can properly plan for a social media crisis and mitigate an issue spiralling out of control!
5 Local Marketing Tactics You Might Have Ignored
/by Corey PadveenLocal businesses often face fierce competition when it comes to marketing.
The main objective is to get the word out about your brand and grow a customer base and maintain it. However, we are talking about small businesses that target the local customers. Unlike large organizations, they can’t afford big, splashy campaigns in order to grab the customer’s attention. Local business owners need to adopt the marketing strategies that fit their budget.
In today’s market, there are lots of opportunities for local businesses to revolutionize all the aspects of their marketing strategy. The biggest dilemma faced by small business owners is how, when, and where they should dedicate their marketing efforts and budgets.
When it comes to local internet marketing, these are a few best practices that should always find themselves as top considerations.
Digital Outreach
Though we might be looking at success at a local level, it is important to consider your brand’s digital presence. Your customers are searching for you online (whether or not you are there) so it is a wonder why so many businesses are still hesitant to embrace digital practices like social media, SEO, or paid advertising.
The top reason: many business owners find most forms of digital media complex and time consuming. Businesses think of digital outreach as a complicated process owing to its multiple options and ever-evolving nature. While it can appear burdensome, it is advised to start small. Customers are searching for information pertaining to your products and services. What type of information is going to be helpful to them? Answer that question and begin from that point.
Coupons
This is a tried, tested and true marketing method. A coupon will drive customers into your store. Whether they’re downloaded from Facebook, sent straight to email inboxes, or even circulated in print, coupons will always remain an enticing way to promote your business. Coupons are easy to create and quite inexpensive to produce. When it comes to tracking ROI, digital coupons and coupon codes are an easy way to do it.
Ask Customers For Reviews
More and more often, customers are referring to online reviews (like Yelp!) to find out more about local businesses. Businesses have admitted that having reviews written by their customers have successfully given them an edge over the competitors.
Encourage your customers to provide online reviews as there is a high demand for these by prospective customers.
Content Marketing
With regards to digital marketing, it has become more important for businesses to come up with compelling content that could educate the targeted buyers before pushing them gently into the conversion funnel.
In order to come up with this compelling copy, you will need to understand the customers in the local market, study their interests and preferences, their main pain-points, and more on their demographics and psychographics.
In short, you will need to create in-depth personas and content for each of these personas in mind to be successful in relating to the needs of the audience.
Business Listing Services
You will also need to make sure that all the information in your NAP (Name, Address, Phone) is perfectly filled out across all local listings websites. If someone else has listed your business somewhere, you will have to claim the listing and provide the necessary proof that it is yours.
Conclusion
Though local business marketing budgets are not always large, there are several options that are available that have proven to drive success. When you’re looking to move into the online marketing space for your local business, consider some of these great strategies!
15 Amazing Social Media Fun Facts
/by Corey PadveenEveryone loves a good collection of social media fun facts, and with all that is happening in the market, there are always plenty of new ones to share!
Surprising and amazing social media fun facts!
It’s always hard to believe the speed at which social media increases and the resulting data always baffles marketers. Here is another great collection of social media fun facts!
Be sure to check back regularly for more updates on statistics and fun facts from around the social media market!
Creating and Navigating Goals in Google Analytics [Video]
/by Corey PadveenWe’re excited to announce a new video series in conjunction with the Global Strategic Management Institute (Social Media Strategies Summit) focused on Google Analytics!
Google Analytics is a popular tool and an equally popular topic covered at the Social Media Strategies Summit events. And it makes sense; a huge number of businesses that track their website data do so using Google’s free product. The problem is that so few marketers go beyond the surface level data.
In this video series, we’ll be covering several topics as they relate to the most effective use and best practices of Google Analytics. This first video looks at an important and highly under-utilized feature: goals in Google Analytics.
Enjoy the video and be sure to stay tuned for more!
5 Buzz Words People Are Tired of Hearing
/by Corey PadveenThis article originally appeared on CoreyPadveen.com.
When it comes to marketing and startups, there are some buzz words that have been so overused that they cause more of a cringe than add value to a presentation.
We’ve all been there: listening to a pitch – whether it’s from a seasoned marketing veteran or a young entrepreneur – and hearing a buzz word that immediately draws our attention away from the presentation and onto the use of the term. We ask ourselves, “Why would they say that? It sounds ridiculous!”
While some of these terms are simple modifiers, others are industry titles themselves that are starting to cause more harm to businesses within those markets than good.
Revolutionary/Revolutionize
Virtually nothing you’re doing is ‘revolutionary’. Unless you’re finding cures or new treatments for diseases that have plagued mankind for centuries, harvesting solar energy in order to halt the reliance on fossil fuels for every person on the planet (thanks Elon Musk!), creating a market where one did not exist in the past, or something else on that scale, all you’re doing is offering a solution to a problem (a problem that, in the case of most startups, people didn’t even realize they had).
A mobile app that makes it easier to select a ringtone from your favorite songs, for example, is not revolutionizing the way we receive phone calls. In fact, using a term like ‘revolutionize’ to describe your product immediately devalues your service in the eyes of those to whom you’re pitching. If you plan on using the term (or something like it) you better hope that what you’re about to blow people away with what you’ve created. Otherwise, you’re only hurting yourself by setting expectations too high.
‘Big Data’
Plagued by its own hype, the term ‘Big Data’ has largely become synonymous with other passing fads, like ‘Pet Rock’. But that’s not the case! There are virtually endless applications to data – both ‘big’ and small sets – and the overuse of the term has resulted in people tuning out a lot of what comes next for one major reason.
People have short attention spans. They want immediate results, and when that doesn’t happen they look for the next opportunity for instant gratification. Just take a look at the Gartner Hype Cycle (pictured below):
As you can see, ‘Big Data’ is on its way into the Trough of Disillusionment. (What a Kafkaesque name.) People are over all the hype and are now waiting to see what might actually come of it. That, combined with the fact that no real definition was ever offered, and the term was just loosely used has led to people scoffing at the term whenever they hear it.
Big data is amazing, but do yourself a favor and avoid referring to anything with the phrase in order to keep the attention on what you’re discussing.
Guru
If you’ve spent more than ten seconds perusing LinkedIn, you will have undoubtedly come across a self-proclaimed ‘guru’ or sorts. It is widely considered to be in poor taste to use terms like guru in your profile (particularly since you are describing yourself).
I once received an interesting piece of advice (that not everyone would agree with, but I do): Avoid using terms like ‘guru’, ‘expert’ or anything else that asserts your dominance in a field, as you are describing yourself in these cases. Rather, go into detail about your accomplishments and what has set you apart. Let others describe you as the expert – it goes much further.
Personally, when I see the term ‘guru’ used, whatever credibility had been built up around a profile is immediately shot.
Disruptive
You’re playing a dangerous game if you refer to your work/startup/app as disruptive and don’t have the data to back it up. Much like the term ‘revolutionary’, disruptive leads to an immediate judgment on the part of your audience. They want to know why, and if you’re not truly changing the way an industry works, you won’t be taken seriously. (OK – maybe that’s a little bit of a stretch, but you will have dug yourself into a hole that is hard to leave.)
Clayton Christensen (The Innovator’s Dilemma) coined the term ‘disruptive’ (in this sense) and the simple definition is as follows: a new breakthrough, technology or methodology that shifts an industry and forces incumbents to rethink the way they approach operations.
Unless you are doing that (think Uber/Lyft and the taxi industry) you’re not disruptive.
Engagement
What does engagement mean? This is a term so often associated with social media (another overly broad term) that it has lost most of its meaning. If I go into a presentation and talk about the great engagement we’ve seen on a campaign, the question will still remain: How are we defining engagement and what is this particular type of engagement worth?
Vanity metrics such as Facebook ‘Like’ count, Twitter favorites and Instagram ‘Likes’ have been long-standing tentpoles for engagement, but are those worth anything to a brand? And if so, what? When you want to talk about ‘engagement’ go a little deeper. Be more specific and assign value to these measurement criteria. You’ll look a lot better for it.
Conclusion
These are certainly not the only buzz words that get overused. There are dozens of terms that we hear every day that cause our ears to burn. Cutting these out and adding real value to a presentation or profile description can go a very long way.
Highlights from the Best Global Brands Report
/by Corey PadveenThe Best Global Brands report from Interbrand highlights a few interesting business trends.
For more than 15 years, consulting firm Interbrand has compiled a list of the 100 most valuable brands according to three main criteria: the financial performance of the brand, its impact on a consumer’s purchasing decision, and how it stacks up against the competition. While it might seem somewhat arbitrary, the results tend to fall in line with consumers’ perception of these brands.
It shouldn’t come as any surprise that the two most powerful brands on the planet are Apple and Google (in that order). Here is a snapshot of the top 32 brands according to the report:
Facebook, which last appeared at #29, has jumped up to #23, largely (almost entirely) due to the fact that the brand’s market value has increased by 54%.
It also doesn’t take an experienced consultant to notice something interesting about this list. While there are familiar brands like Coca-Cola, GE and Budweiser on the list, there is a particularly high number of tech companies featured.
In fact, if you were to review the full list, which can be found here, you would find that 28 of the top 100 are tech companies. That’s the most we’ve ever seen on this list and, perhaps more importantly, the tech industry makes up the largest grouping of companies on the list.
With nearly a third of the top 100 brands falling into the tech space, it is interesting to see what types of companies command the most power on the brand side. It also leads to a better understanding of why so many non-tech brands, like Ford, are beginning to focus heavily on the technological integration into their products (and, of course, their marketing).
The benefit of a report like this one is that it indicates to marketers and brands where the priorities of consumers lie. From there, adapting to their tastes and preferences becomes significantly easier, and developing products, campaigns and initiatives that resonate at a very deep level comes within reach.
For more on the report or to review the findings for yourself, visit the Interbrand website.
The Three Ts of Content Creation [Video]
/by Corey PadveenWhat exactly are the Three Ts of content creation?
Creating content is never easy. With so much noise across the many media on the web, creating content that gets noticed can be a difficult task. When it comes to content creation, there are a few key elements on which to focus. But what are they?
The Three Ts of content creation are important for any marketer. With these in mind, creating useful, valuable and actionable content that generates results will be a much easier process. Watch this video to find out what they are!