Can Snapchat’s Recent Changes Save the Platform?
Since its IPO launch in March 2017, Snapchat has been struggling with user growth and revenue which has been reflected in their stock price.
Over the past month, Snapchat introduced a few new features to the app as an attempt to grow their increase revenue and grow their audience.
In mid-March, Snapchat announced it would be creating a dedicated gaming platform for Snap users. Using artificial reality, users will be able to play games in which non-existent objects could be seen in the real world through the camera of their phone. Given the younger demographic that uses Snapchat, focusing on a new gaming platform makes sense for Snap and could create a new revenue stream for Snapchat from both ads and in-game purchases. This feature should be available as of mid-April 2019 and will be interesting to see how Snapchat integrates this new idea into the app. So, despite the inability to grow their user base, Snapchat is still finding new ways to grow revenue.
Snapchat has also been testing new features with their “Snap Map” to give users an easier way to meet up with friends. According to Social Media Today, this feature would allow users to check-into locations on their map and invite their friends to meet them through an open-invite system. Snapchat wants to focus on creating meaningful relationships through the app. This may give users another incentive to use the app and may increase overall engagement – a problem Snapchat has been facing frequently. Privacy, however, may come as a concern given the potential for anyone on a user’s friends list to access the user’s precise location through Snapchat. Given the younger demographic on the platform, this seems like an odd move for the company considering their settings automatically share a user’s location with their entire friends’ list by default.
To increase its visibility into other apps, Snapchat has also launched a new way for users to share their story and their Bitmoji in other social platforms. In terms of stories, the company has partnered with platforms such as Tinder and Houseparty which will now let users share their stories on these apps. This is an interesting move from Snapchat given that their stories concept was stolen by both Instagram and Facebook. By allowing other platforms to take advantage of Snapchat stories, it may prevent other companies from creating their own version of stories and instead, partnering with Snapchat. With Tinder’s older demographic, and Houseparty’s younger demographic, these two companies seem like a great mix for their initial “App Stories” partnership. As for Bitmoji, Snap has announced partnerships with both Venmo and FitBit which would integrate users Bitmoji character into these external apps. This is a great way that Snapchat can increase its brand awareness.
Despite these recent changes made to Snapchat, the company still faces one problem: its user base isn’t growing. These changes may be enough to keep users interested in the app however they don’t seem like enough of an incentive to attract new users to the app. Given the nature of the app, Snapchat lacks the ability to discover other profiles easily. The app needs a permanent place for users to display their images and videos which can then be discovered by other users.
Until Snapchat can learn to create a community within their app, they will continue to face growth issues and fall short of expectations. Increasing revenue streams is a temporary solution and will only work for so long. Snapchat will eventually be forced to find a solution to their underlying issue of growth and should place a greater emphasis on this problem rather than their next quarterly report.