Social Media Strategies Archives

What is a Social Business Audit?

October 1, 2013/by Corey Padveen

What is a social business audit and why is it crucial that any company have one?

Every day we hear about campaigns that incorporate social media taking off and driving new business for brands in all industries. Yet, so many companies still see their campaigns and initiatives fall flat when it comes to social media. In addition to knowing which networks are going to be best for your goals, it is important to take a step back and have a look at the program as a whole, completely objectively, to see what is going right, and where you might be going wrong. That’s what a social business audit is all about.

A social business audit evaluates every aspect of your social media strategy from top to bottom in order to get a clear picture of the working elements, the features that need tweaking and, most important, what aspects might be missing.

Below are five questions that should be among those asked when conducting an efficient social business audit.

Am I achieving my goals?

Before answering this question, take another step even further back; did you have a clear set of goals and objectives laid out when you decided to get started on social media? If not, you need to start from scratch. If so, are your efforts on social media working to achieve these goals? Find out how you are performing.

This may seem like a simple step, but a lot of brands tend to forget why they are active on social media to begin with. It is crucial that you keep your goals in mind from start to finish.

Is my business on the right networks?

Look at the activity your brand is generating on the networks where it is active. Are you in the right place? Not every brand needs to have a presence on every network. Some brands may benefit more from a Twitter campaign than one on Facebook, or maybe LinkedIn and YouTube should be included among your channels, among others.

There will be a unique mix that makes up a specific brand’s social business strategy. Take a step back and see if you might benefit from shutting down an account or two and maybe focusing your efforts elsewhere.

Am I sharing the right content?

Is you audience maintaining a conversation with your brand on social networks? Are you generating clicks through to landing pages and content from social? These are just a couple of the indicators you should be paying attention to when it comes to determining if you are sharing the right content to your networks. Again, every audience is going to react differently to different types of content. Find out what works best for you and modify your strategy accordingly.

Can I begin expanding my program?

To answer this question, you need to make sure that the three questions above have already been answered – positively. As your success grows – both in terms of your social media growth and your business growth – your social presence and activity will likely expand as well. Your profiles on social networks are extensions of your brand. They need to keep up appearances. As you begin achieving your goals, you need to start considering how you would like to expand into new markets and venture to achieve new goals.

Am I missing anything?

This is an ongoing question that can only be answered through education. You need to keep up-to-date with the changes and breakthroughs that are being announced every day in the world of social media. Social business is an ever-evolving landscape. You need to ensure that you are caught up on everything that is taking place in order to continue finding success with your social business and marketing efforts. Put aside 30 minutes or an hour each day to catch up on your favorite reference materials to find out what’s new and fresh.

Have you conducted a social business audit? You can always reach out to t2 to conduct a social business audit for you! Tell us in the comments below or on Twitter!

The Google Algorithm is Dead; Long Live the Google Algorithm

September 30, 2013/by Corey Padveen

‘Hummingbird’ is the newest edition of the Google Algorithm, and there is a lot to know.

In case you have not already heard, Google updated its algorithm last week. Now, this wasn’t some casual change to the Google algorithm. This was a complete overhaul of the program in its entirety. Naturally, there are some questions people are asking.

Didn’t the Google algorithm just change with Panda and Penguin?

All the talk has revolved around Panda and Penguin lately and a lot of SEOs and webmasters have spent their time getting used to that update. We need to differentiate between these updates and the new ‘Hummingbird’ algorithm.

Panda and Penguin are add-ons to the algorithm. Let’s put it in terms of a house. You own a home and buy couches and beds. These pieces of furniture are to the home what Panda and Penguin are to the Google algorithm. ‘Hummingbird’ is a new home.

Do I have to change my SEO strategy?

If you haven’t seen major changes to your traffic and search rankings in the last month, the likelihood is you won’t see any changes in the future; the ‘Hummingbird’ update has been live for about a month. Google just decided to announce it late last week.

What are the major changes?

The idea behind this update is to provide a more conversational aspect to Google’s search capabilities. Now, where you used to look up “Chinese food broadway” you might find better results if you conduct a search that reads, “Where can I find Chinese food near my office on Broadway?”

Presumably, this is Google’s way of competing with the Graph Search update from Facebook, which makes it easier to search conversationally on the social network. It is also designed to be faster and provide users with more accurate results.

So, are updates like Panda and Penguin out of the equation?

No. Going back to the house example, ‘Hummingbird’ is a new house with a lot of the same furniture. That said, Google updates its algorithm about 500 times per year. That’s an average of about one and a half modifications per day. It is very important that you keep up to date with the changes Google announces in order to keep your rankings high.

OK – what do I need to know?

The important thing to keep in mind is that Google has been trying to incorporate its social layer into search for a long time. The idea here is that the more active you are on Google products, more specifically, Google+, the better it will be for your rankings.

This conversational update is designed, presumably, to make conversations on networks like Google more relevant to search results.

Have you noticed any changes to the Google algorithm in the last month? Tell us in the comments below or on Twitter!

5 Steps to Make Your Company a Social Business

September 27, 2013/by Corey Padveen

There are a few key steps your brand needs to take in order to be considered a ‘Social Business’.

In the last segment of this week’s ‘Social Business’ theme, we thought we would focus on the steps a brand needs to take in order to make itself a ‘Social Business’.

Some of these steps may seem redundant or a little too simple, but the reality is that every one builds off of the last, and the transition of a business into the social era needs to follow a clear outline. Making your business social is not simply about registering your company on Facebook or LinkedIn (although that is among the five steps); there is much more to it.

Step 1: Determine Your Social Business Goals

What is it your brand wants to achieve by becoming social? Like any other business endeavour, you need to set goals for the social functions of your business.

Some goals are going to be obvious and fairly superficial; you might want to increase sales, or improve customer service by offering Social Care. The key is to focus on the business applications of going social.

Every one of the objectives you set for yourself when it comes to making your business social should have a focus on creating value (Social Equity) in both the short and long terms for your brand.

Step 2: Bring Your Brand to the Socialsphere

Figure out what networks are going to help you best achieve the goals you have set for yourself and create accounts for your business on these networks.

Not every network will be right for your brand. Pinterest is a great resource, but only for certain industries. Not everyone is going to derive benefits from Pinterest. Figure out where the audiences that you want to target are active, and share you content with them.

Step 3: Engage Your Growing Audience

Your content strategy is going to help you determine what generates engagement for your three key audiences on social media that we discussed earlier this week. Once you have put together a proper content strategy, you are going to want to start engaging with your audience in order to keep them coming back.

People have an inherently short attention span when it comes to the web. With the virtually endless amount of content out there, you need to give them a reason to keep coming back to you. Being an active brand in the conversation is going to be key when it comes to building a ‘Social Business’.

Step 4: Leverage Big Data

Everything you do on social channels – from blogging to tweeting – is going to provide you with extremely valuable data that you should be incorporating into your strategy.

Simply sharing content is only half of the process – and not the more important half. Study your data, learn about your audience, customers and business and use that data, maybe in the form of Responsive Branding, in order to grow and expand your business in existing markets that you have yet to cultivate.

Step 5: Go Beyond Marketing

Your marketing and advertising departments might be the driving force behind your social selling strategy, but they should not be the only departments active on social media.

People do not necessarily want to engage with a faceless brand. Your C-suite and other departments should be engaging on social platforms and growing their audiences as well. In order to become a truly ‘Social Business’, it is going to take a lot more than your brand being on social. Every department needs to embrace the opportunities social offers.

Follow these five steps and it won’t be long before your find that you are a part of a ‘Social Business’.

We hope you enjoyed this week’s special segment on Social Business! Be sure to let us know what you think. Tell us in the comments below or on Twitter!

How Can Data Mining and Responsive Branding Grow Business?

September 26, 2013/by Corey Padveen

Data mining and Responsive Branding can be among the greatest practices when it comes to making your business social.

We have discussed Responsive Branding and how it can add value to your business in the past. Essentially, Responsive Branding is the idea of modifying your branding strategy by leveraging the data you collect on tastes and preferences of your social audience.

So how do you get that data? Data mining.

What is data mining?

Princeton defines ‘data mining’ as, “Data processing using sophisticated data search capabilities and statistical algorithms to discover patterns and correlations in large preexisting databases; a way to discover new meaning in data.” It’s the second part of that definition that matters.

The social world is filled with data. You’ve probably heard the term ‘big data’. It’s the buzz word of that day and for good reason: it can do so much. But what exactly is ‘big data’?

‘Big data’ are large data sets derived from a number of new media – sometimes too large to analyze using conventional methods of analysis. The data that can be sourced from social media is virtually endless. Mining this data from these sources (Aha!) and determining correlations can be extremely beneficial when it comes to Responsive Branding.

Data Mining and Responsive Branding

So how can these two work in tandem?

Once you have mined your data, analyzed it and uncovered commonalities, correlations and other factors that you might find important, you can use those data to modify your marketing and business strategies. Why would you do this? These data tell truths about your audience that they haven’t told you themselves. You can leverage these truths in order to cater to their preferences and increase business.

There exist a number of untapped markets that would be perfect to market your product or service to. The only issue is that your business strategy never considered that market a viable target.

When mining data, you can find new opportunities that will help you achieve the goals and objectives you have set for yourself and your business.

Have you ever mined data and made modifications to your business strategy based on your findings? Tell us how it worked out for you in the comments below or on Twitter!

8 Questions to Determine if You Run a Social Business

September 25, 2013/by Corey Padveen

There are a few simple questions whose answers can tell you whether or not you are running a ‘Social Business’.

In keeping with the theme of the week, we decided we would create a short, simple survey that can help a brand determine whether or not it is a ‘Social Business’.

The 8 questions below are simple ‘Yes’ or ‘No’ questions and come with enough explanation to make answering them fairly easy. Go through the questions, answer all eight, and see if your score was high enough to qualify your brand as a ‘Social Business’!

1. Does your brand have a presence on social networks?

This refers mainly to the ‘Big 6’ (Facebook, Twitter, LinkedIn, YouTube, Google+ and Pinterest) and others. Does your brand have a page, account or simply a presence on any channels that have been deemed social on the web?

2. Does your brand have a blog?

This can either be a standalone blog on your website, or a blog built on a blogging platform like Blogger, Tumblr, WordPress or something else. Essentially, does your brand have a platform on which visitors can see why your company is an industry leader?

3. Are you engaging with your audience?

This is meant purely as conversation. Think about whether your brand is participating in conversations in the socialsphere around your products/services, competition or your industry.

4. Are you leveraging your data?

Every action on social media is recorded and stored. Some brands choose to use it to better their programs and others do not. Which category do you fall into?

5. Do you employ ‘Responsive Branding’?

Responsive Branding is the idea of leveraging big data (question 4) and applying it to your overall marketing and business strategies in order to appeal to the tastes and preferences of your engaged audience.

6. Have you figured out where social media fits into your overall marketing strategy?

Social media is not here to replace your other business activities. It is a tool like any other. Make sure you have figured out where it fits in to your business and marketing strategies (maybe with ‘Responsive Branding’ – just a thought).

7. Are you testing content with your social audience?

Not everything you do is going to generate the kind of buzz generated by a new Apple release. You are going to need to figure out what people want based on content testing in order to find a content strategy that works for you.

8. Has social found a place in areas other than marketing?

Social media is not just about marketing your brand – it is a communications tool. It can be used for internal communication, customer service, research and development – you name it!

Have you gone through and answered all eight of these questions? OK – good.

Now look through your answers. If you answered ‘No’ to any of these eight questions, your business is not a ‘Social Business’ just yet. At least not entirely. You might have answered ‘Yes’ to several, placing you in the maturing stages of becoming social. That’s still far ahead of many brands out there and you should keep up the good work. You’re on the right track!

What is your definition of a ‘Social Business’ and which of these questions might you change/remove and what would you add? Tell us in the comments below or on Twitter!

3 Audiences on Social Media You Are Marketing To

September 24, 2013/by Corey Padveen

What audiences on social media are you targeting with your marketing?

We are all familiar with demographics when it comes to social media. We might be looking to target middle-aged women, or college-aged men, but these criteria are pretty superficial. We need to ask ourselves what audiences on social media we are really looking to target when it comes to social marketing.

There are three very specific types of audiences that we aim to engage with on social networks. Each of these groups engage with brands in very different ways, and our marketing efforts need to reflect that.

In order to simplify the explanation of these audiences, we’ll stick to one, easy example: a health research institute.

Direct Affect

When it comes to health, wellness and research, there is a small group that consistently has one aspect of the field or another on their mind. These are people who have been directly affected by the illness or condition that the research is looking to cure.

For the health research institute, the goal in using social media is to keep this highly and inherently engaged audience up-to-date with the work that is being done and breakthroughs in the field.

While sharing content every second of every day is not necessarily going to be the best course of action for most brands, there should be an attempt to keep this audience active on social channels by sharing content relatively consistently.

First-Degree Separation

Now a much larger population when it comes to this health research institute is going to be the one made up primarily of people who have not experienced the condition that the research is hoping to cure, but who can relate personally to it due to the fact that someone they know or are related to someone who has.

This is a group that does not consistently think of this ailment, but when it is brought to their attention, it certainly resonates. For the health research institute, there needs to be an effort every so often to remind this second audience on social media as to why they exist.

This audience does not follow the activity of the health research brand as closely as the first group, but calls to action will certainly resonate, often profoundly.

Societal Connection

The third and final audience on social networks is the one least aware or affected by the brand. This group is not thinking about the activity of a brand consistently, if ever, and will likely not pay attention to the content unless it is relevant within society.

One example of this is the month of October for breast cancer awareness. During this month, the cause is seen almost everywhere, from community fundraisers to the NFL. It is during this period that research institutes can generate new awareness within this third audience. From there, during the rest of the year, the content shared to the first degree audience may seem a little more relevant to this somewhat removed group, and calls to action may generate more success.

Of course, there are other audiences we may find on social networks. But these three categories need to be front of mind when creating content. Understand what types of audiences will be looking at your content, and diversify your content strategy in order to appeal to every one of those audiences.

How do you appeal to all three of these audiences on social media? Tell us in the comments below or on Twitter!

Social Business: What Does the Concept Mean, Really?

September 23, 2013/by Corey Padveen

We often hear of the concept of Social Business, but what does that really mean?

This week, the theme of each of our blog posts will be this idea of Social Business and trying to breakdown the concept in a way that any business can understand and apply it.

A lot of people see Social Business as meaning a number of different things. That’s understandable; this is a relatively new concept so there is a lot of flexibility in terms of what it is and how it applies.

Social Business: A Definition

A lot of people consider the term ‘Social Business’ to mean something that it isn’t.

On a very superficial level, there is the school of thought that thinks a social business is one that has a presence on social media. There are also those that feel as though a social business refers to a member of the tech world, maybe an app developer or a standalone social network. These are not ‘wrong’ per se, they are just incomplete.

According to Deloitte, a ‘social business’ is one that employs any of the following elements:

Consumer-based social media and networks
Technology-based, internally developed social networks
Social software for enterprise use
Data derived from social media and technologies

(Definition taken from the MIT Sloan Management Review Research Report 2013 in collaboration with Deloitte University Press, Social Business: Shifting Out of First Gear.)

I would recommend taking it a step further. There are millions of businesses that could technically, based on the criteria above, be considered ‘social’ in some form or another. Now, the study cited goes on to explain that there are three types of ‘social businesses’: those in the early, developing and maturing stages of becoming social. That said, I would still create an additional barrier to considering a business social.

What Is It, Really?

In order for a business to truly be considered ‘social’, at least two of the criteria above must exist within the business. Those two are that the business must be present on consumer-based social media and that data derived from social media activity needs to be incorporated into the execution of business initiatives.

The world is social. In order for a business to be considered social as well, it needs to be highly active on social media and using the data derived from these media in order to modify and (this is the important part) improve business operations. A few weeks ago, I wrote an article detailing the concept of Responsive Branding. For a business to be ‘social’, this has to be a factor in business operations.

Take the data collected on social – and there is a lot – and use it to your advantage. If you really want to be a ‘social business’ you need to be using social to run your business. Simply sharing content to Facebook does not a ‘social business’ make. Analyzing response, engagement, customer reception, conversion and any other data from your social networks and using that information to build your business makes your business social.

Now, one of the inherent (or, at least, more likely) results of taking social so seriously is going to be the use of internal tools, like Salesforce Chatter, in order to increase internal efficiency. But for a business to really be social, points one and four need to be there.

So ask yourself, is your business social, really? Tell us why or why not in the comments below or on Twitter!

Also, stay tuned for more articles this week on Social Business!

Social Equity: Social Media Measurability

September 20, 2013/by Corey Padveen

Social media measurability is one of the driving elements behind the value of social media.

There are few things that social marketers hate more than hearing the phrase, “You can’t measure social media.” Virtually every single aspect of your social media marketing initiatives is measurable, and it is this social media measurability that can add tremendous value to your business.

Consider other forms of marketing. Has there ever been an initiative or campaign as tangibly measurable as social media? It’s very hard to think of one. The Social Equity that this social media measurability offers can be considerable for quite a few reasons.

Justify Your Costs

When it comes to marketing and advertising, there are some initiatives that we simply have to trust blindly. With the exception of focus groups and questionnaires, it is hard to say whether a particular initiative worked.

When it comes to social media, you can easily justify the costs that it incurs. The ability to measure every single element on social and see exactly how your activity translates into Social Equity means that there is no longer a need to blindly trust an initiative. Justify every penny you spend, and showcase why a certain budget is required.

See Tangible Results

In keeping with the theme of the previous point, every single aspect can be measured in order to ensure that every single aspect is performing.

By incorporating the concept of Responsive Branding into the mix, you can make real-time modifications to your social media marketing initiatives in order to ensure that your program produces the highest possible returns.

Watch Your Business Grow

Another great feature that comes with social media measurability is the fact that you can see exactly how your business is growing online. Of course, Google Analytics provides insights into your activity online. But setting up your Google Analytics Social Dashboard and incorporating the performance monitored there with your other measurement criteria will mean watching how and where your audience is growing most rapidly.

The concept of Social Equity relates to using social media to build your business. As your social audience and results increase, so does the long-term value added to your company.

Everything on social is measurable. There is virtually no feature of a social media program that cannot be measured in some form or another.

What is your favorite measurement criteria on social media? Tell us in the comments below or on Twitter!

Social Media Case Study: McDonald’s on Facebook

September 19, 2013/by Corey Padveen

A great example of practices to avoid in your Facebook strategy comes from McDonald’s on Facebook.

Have you ever visited McDonald’s on Facebook? The brand might look great by the numbers – nearly 30M likes, tons of check-ins, and plenty of engagement on their individual posts – but if you look closely, you’ll see that the brand is displaying some bad habits that smaller companies, without a household name, should probably avoid.

When it comes to McDonald’s on Facebook, there are certain things that the company can get away with based solely on the nature of the brand. Those golden arches are recognized the world over, and there is little the brand can do without getting a massive amount of attention for it – for better or worse.

There are three things that the brand does on Facebook, however, that might work for McDonald’s, but should be avoided at all costs by smaller brands without the commercial clout the fast food chain has to fall back on.

No Engagement

Despite the fact that every post shared by McDonald’s generates hundreds if not thousands of comments by fans of the brand, McDonald’s has virtually never responded to a single user.

Now when a post generates hundreds of responses in a matter of hours, it might be hard to respond to every one of them – that’s fair. But there is not so much as a ‘Thank You’ by the brand anywhere. Now pretend this was not McDonald’s. Let’s say it was a small, single-location restaurant with a loyal customer base. Would it not seem strange if people were sharing content and reaching out to the company and being completely ignored?

There should always be some form of Social Care in place – customer service on social media. Let your audience know that you are listening and being social, and not simply using the platform to promote your brands.

And that brings us to the second faux pas by the brand.

All About the Sale

Go through the posts shared by McDonald’s on Facebook, and you might be surprised to see that almost everything the company is sharing is promoting their products – and nothing else. With the exception of a few albums for some McDonald’s-sponsored events or Monopoly, everything McDonald’s shares has that sales pitch feeling to it.

Again, what would people say if a brand without the commercial clout that McDonald’s has started doing this? It probably wouldn’t go over so well.

No Thanks Given

Despite consistently high levels of engagement with their sales-based posts, there is nothing unique offered by McDonald’s on their Facebook page in order to reward loyal fans.

Take a look at what Cadbury did to thank their fans on Facebook, and you’ll see an excellent example of a brand showing customer appreciation. McDonald’s makes no effort to show gratitude, and one has to assume that if those golden arches were not behind it, would they find as much success on Facebook?

It might look good on the surface – hard to argue that close to 30 million fans is a bad thing – but in reality, McDonald’s exhibits several ‘Do Nots’ when it comes to Facebook. Smaller brands would be best to take the McDonald’s Facebook strategy as a list of practices to avoid.

What big brands do you think have done a great job on Facebook or other social channels? Tell us in the comments below or on Twitter!

5 Best Types of Blog Content

September 18, 2013/by Corey Padveen

There are certain types of blog content that are going to generate some much better results than others – for any blog.

It’s no secret that blogs are a great way to increase business, showcase your expertise and ramp up your search rankings, but there are just some types of blog content that perform better than others.

It’s simple: there are things people like to read, and others that they do not. In this list are the five best types of blog content to share, regardless of the industry you are writing for. (Some people may have different opinions of what the best types of blog content are, but these are almost certain to be right up there, at least in the average blogging expert’s top 10.)

‘Best Of’ Posts

When is the last time you looked up a ‘Worst Of’ list when trying to choose among your the options you had available? Probably never.

People love ‘Best Of’ lists because it provides insights that they might not have otherwise known about. When trying to choose the best platform on which to publish your blog, you are probably going to type ‘Best Blogging Platform’ into your search engine and choose among the top results.

This should apply when writing your articles as well; people are always interested in knowing what the best options are.

Oppositional Posts

When you read a headline that completely contradicts everything you’ve ever thought, aren’t you at least a little interested in reading more? Think about it.

If you saw an article pop up on your search results or on a Facebook or Twitter feed that read ‘Why blogging will lead to the end of your business’, don’t you think you might be inclined to read about it? People like to get every perspective they can on a subject. Even if they do not agree with you, they might still be inclined to see why you are making your argument.

Practical Advice

When you have no idea what to do, maybe an unbiased third party has the answer.

Write an article that shares some practical advice that relates to your subject matter. Helpful insights are always appreciated by blog readers regardless of the field in which the blog categorizes itself.

Reviews

Why do you think websites like Yelp! or TripAdvisor have become so incredibly popular? People like to read reviews. Rotten Tomatoes is an aggregator for several reviews – both professional and personal – and it has become huge!

Before diving into something that someone might not be very familiar with, reading an honest review might be helpful. If your blog shares some of those honest reviews, you can certainly expect to capture some readers’ attention.

Lists

You’re reading this article, aren’t you?

Some of the most popular content on blogs today are lists that name the ‘Top #’ or the ‘Worst #’. People are always interested in reading lists – much like the ‘Best Of’ but a little more broad – to learn more about a particular subject or field.

Write with some of the types of content in mind and it won’t be long before you start to see your blog posts grow in popularity. This is, of course, assuming you are promoting them correctly!

What types of blog posts do you think do the best job of grabbing an audience’s attention? Tell us in the comments below or on Twitter!

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