social media strategies Archives

The 3 R’s of Successful Social Media Marketing

August 27, 2013/by Corey Padveen

What does it take to have a successful social media marketing program in place?

Social media can help propel your business further ahead than you ever thought possible, and much faster than you ever thought, as well. However, in order to find yourself with a successful social media marketing program, there are a few important things you need to keep in mind.

Below are the 3 R’s of a successful social media marketing strategy, and should always be at the forefront of your campaigns.

1. Respect

It sounds simple enough. We all know that we should be respectful of one another online. That said, there is no shortage of examples where brands disrespect each other and, even worse, disrespect their audience.

There is never an excuse for rudeness online. Never mind the fact that it is simply improper etiquette, but from a PR standpoint, everything you say is seen by the world-wide web. When you publish something callous or inappropriate on one of your social channels, your entire online audience, and in all likelihood, some extended audiences will see your brand portrayed in this negative light.

Keep your brand in the good graces of your audience. You might find the socialsphere unnerving and, at some times, completely enraging. It is always important to take a step back and cool your head before responding.

2. Respond

We never tire of pointing this out: engagement is the cornerstone of any successful social media marketing strategy. People are online to talk. If you are leaving comments and questions unanswered, what service is your social marketing program providing for your brand?

It is important that you actively engage in as many of the conversations around your brand as you can. This is helpful for a number of reasons. It keeps you in the loop of what is being said, it shows your audience that you care and, perhaps most beneficial of all, it keeps you abreast of any unhappy customers and allows you to help them deal with their issues before they spiral out of control.

Engage with your audience and your brand will shine on social.

3. Routine

Social media can never be an afterthought. Not if you plan on driving business with it, anyway.

Your social media program needs to be as fully integrated in your overall marketing strategy as anything else. Like a blog, your website or a press release, you should have a content strategy, a posting schedule and an engagement manual that applies to each of your social channels. Taking your social media seriously will result in far greater results than simply posting content whenever you remember to do so, or whenever it is convenient.

What other important rules (not necessarily starting with ‘R’) can you think of when it comes to success with social marketing? Tell us in the comments below or on Twitter!

Social Media Marketing Industry Report 2013 – The Highlights

May 22, 2013/by Corey Padveen

Recently, Social Media Examiner published their 5th annual Social Media Marketing Industry Report, and there were some rather interesting findings.

The Social Media Marketing Industry Report surveys thousands of marketers from a number of industries to get a picture of the state of social media marketing in our industry. The data compiled always provides some excellent insights, and this year proves no different.

Below are some of the most interesting highlights from this year’s report. To read the full report, click here.

The Importance of Social Media is on the Rise

Since last year, there has been a 3% increase – from 83% to 86% – in the proportion of marketers who believe that social media is important to their business. Furthermore, of the marketers surveyed, the most important area where they are looking to increase their presence and knowledge is in the realm of blogging. 62% of marketers want to learn more about blogging and 66% plan on increasing their involvement in the activity. It is, after all, one of the best ways of driving traffic and establishing your brand as an industry-leader.

Measurement is a Top Question

Among the most pressing questions marketers want answered when it comes to social media marketing is measurement criteria. Considering the relative novelty of the marketing platform, there are still a variety of ways in which people are measuring their efforts, and there is no one convention that the industry as a whole sticks to. That is why 87% of marketers are looking for answers when it comes to measuring the return on investment (ROI) from their social media efforts.

There Are Still Marketers Adopting Social Media

A whopping 75% of marketers have been engaging in some form of social marketing for less than three years. Of those, 23% have been engaging in social media marketing for less than twelve months! So if you’ve been involved for a few years now, you’re way ahead of the game.

Marketers Are Slow to Adopt to Mobile

Only about 28% of marketers have optimized their blogs for mobile. Though the number of mobile users accessing the web and blogs is on the rise, many marketers have been slow to match.

Social Media is Becoming Heavily Integrated

A staggering 79% of marketers agree to some extent or another that they have integrated their social media into their regular marketing efforts. It is important to note that social media is not a standalone tool; it is simply another piece of the marketing puzzle that will help you build your brand, and it should be properly incorporated into existing strategies, not replace them entirely.

Exposure and Traffic Are the Biggest Benefits

When asked about the greatest benefits of their social activity, a significant 89% of marketers stated that their brand’s involvement in social media has increased exposure, while 75% stated that they had seen their traffic increase.

Increased Leads from Increased Involvement

Perhaps the most impressive statistic from the report relates to lead generation from social media. According to the survey, by devoting a minimum of six hours per week to social media marketing, roughly 64% of marketers saw an increase in their lead generation from social networks.

These are just a few of the great stats and findings in the report. To read the full report, download it here.

What findings do you find most impressive/shocking/interesting? Tell us in the comments below or on Twitter!

Handle Negative Feedback on Social Media Like a Pro

April 30, 2013/by Corey Padveen

Seeing a negative comment about your brand on a social network can be a horrifying sight, but these tips will help you manage negative feedback on social media the right way.

Before you can understand how to deal with negative feedback on social media, it is first important to understand what kinds of negative feedback exist. From there, you can apply some of these tips when the situation comes up (don’t worry, it happens to the best of us) and come out looking like a pro.

Types of Negative Feedback

There are essentially three types of negative feedback that can come up on social media: product issues (malfunctions), service issues (complaints) and brand issues (PR and brand crises).

When customers have an issue with your product, they may try to reach out to you through social media channels. The same goes for customer service when it comes to complaints. We recently posted an article about Social Care (customer service on social media) in which we noted that one-third of active social media users prefer Social Care to conventional customer services options (e.g. phone). That also means that a third of social media users may prefer to vent to your brand on social networks rather than on a private phone call.

The third type of negative feedback on social media has to do with a crisis. This relates closely to brand and reputation management on social media.

So what are a few tactics you can use when it comes to dealing with these types of issues on social media?

Tip #1: DO NOT Stay Silent

Burying your head in the sand may make it seem like there is no issue and everything is just fine, but the reality is that with every passing moment that you say nothing, the issue gets worse. Even if you simply post a generic “We are working hard to resolve this issue. Thank you for your patience and we apologize for any inconvenience.”, this is still better than nothing at all.

That said, direct engagement with individuals is better than a mass message. It shows people you care and lets them know that their business matters to you. Just because it is your average customer posting on Twitter does not mean they should be ignored. They speak for the masses, and silence looks more like you don’t care than anything else.

Tip #2: Act Fast

Social media moves at the speed of light. Some experts estimate that the lifespan of a tweet is a mere 15 minutes, and that of a Facebook post is just a few hours at best. So if you wait hours or days to respond to people, you will be jumping into a conversation that has no participants.

Social media is happening in real time, and if people are talking and you are not talking back, they will not care what you have to say in a week. You weren’t there when it mattered and they made up their minds.

Tip #3: Plan Ahead

What are you going to do if it all goes down without a moment’s notice? Do you have a plan in place? How will you respond to irate customers on social media? Planning for issues and negative feedback on social media is very different from other types of crises. As noted, this is a real-time, very public conversation, so it is in your best interest to have a plan in place in case it all unfolds.

Tip #4: Pick Your Battles

While it is important to be engaging with individuals across different networks, you need to know what comments you should be engaging with and which ones you should let go. At the end of the day, there are some battles you just are not going to win, and engaging in those – for example, someone lambasting your brand on some unfounded grounds – can lead to nothing but a long, drawn out argument that makes you look bad and gets you and your clients nowhere.

Tip #5: See It As An Opportunity

There is nothing more valuable in business than brand advocates. What are those? These are customers that are so enamoured with your product, service or the way you treat them that they go out of their way to promote your brand and advocate your business without any incentive other than the fact that they like working with you.

If there is one opportunity that a crisis or negative feedback on social media presents it is the chance to turn a disgruntled customer into a brand advocate and have a whole group of other users see it happen. People like personal attention. Engaging with them during a crisis and helping them through the process with a personal touch can very easily make them go from an angry client to a strong ally.

Whether it is an industry influencer or one of the little guys, everyone can and should be treated like the most important client you have – it is hands down the best way to turn them (and everyone watching the conversation) into a brand advocate.

Can you think of other tips that can help when dealing with negative feedback on social media? Tell us in the comments below or on Twitter!

Social Media: Week-in-Review, April 27, 2013

April 27, 2013/by Corey Padveen

In case you missed some of the topics we covered this week, here is the social media week-in-review!

Effective SEO Tips for Optimizing Content on Your Page

There is an curious irony when it comes to SEO: everyone knows that it is important when it comes to getting found, but few people understand how it works. While it may seem like a complicated endeavour to optimize your content – what with all the talk about algorithms and pandas – there are few simple steps you can take that will make a big difference!

Social Media for Small Business [INFOGRAPHIC]

Social marketing is not something that should be adopted only y big companies. Businesses of all sizes, even small businesses, can use social media to their advantage and help grow their business! Find out how social marketing is helping small businesses in a great infographic!

What are ‘Targeted Tweets’ and How Should You Use Them?

Recently, Twitter unveiled their newest marketing tool: Targeted Tweets. This new feature brings in an entirely new advertising angle from which marketers can take advantage. Find out what these updates are and how you can use them to gain a competitive edge early!

Social Media Case Study: Honda

About a year ago, Honda noticed a growing trend and near-obsession with Pinterest. They decided that the best way to promote their newest CR-V was to launch a cost-effective campaign aimed at spreading the word virally. The approached worked and Honda created a campaign worthy of a feature in this week’s social media case study.

Social Equity: The Effect of Social Media on Your Brand

How does your brand’s image benefit from your involvement in social marketing? In this week’s Social Equity segment, we decipher how your brand equity increases both in the short- and long-run with the strategic use of social media marketing.

Have a look through some of these great articles and enjoy your weekend!

Social Media Case Study: Honda

April 25, 2013/by Corey Padveen

Honda was looking for a way to promote their new CR-V to a specific demographic, and they found that the best way was through Pinterest.

The Honda CR-V has a very specific audience in mind: young adults on the verge of a major step. Whether that is starting a new career, getting married, or beginning parenthood, the Honda CR-V is aimed at making the transition easier for this group.

So how do you market to them?

The Campaign

In 2012, Honda decided to take advantage of the growing addiction to Pinterest among young adults to market their brand. How? By making people stop (for a whole day)! The #Pintermission campaign was intended to get influencers fitting the targeted demographic to stop using Pinterest for 24 hours and go out to live life. This is the aura Honda aimed to cultivate with the new CR-V, and this campaign was how they got that message across.

What was the reward for not pinning? Well, Honda reached out to a group of 5 key influencers and asked them to stop pinning for one day. In return, Honda offered them $500 to put towards making one of their dream pins a reality. Each of the five users was given a board on a designated Honda Pinterest page and asked to pin about activities they dreamed of doing. The reward money for not pinning over the course of 24 hours was then to be put towards making one of these dream activities a reality.

So how did the campaign do? Nearly 5 million users were exposed to the Pintermission boards. Furthermore, these five pinners managed to garner over 5,000 repins and 2,000 likes in a very short time frame. And what’s most impressive? There were over 15 million impressions on different media platforms. That’s a lot of exposure for Honda.

The Lessons

Some of the most important lessons from this social media case study appear to be counter-intuitive when it comes to marketing and advertising. But the proof is in the numbers; this method works.

Never Ignore the Power of Influence

Similar to our social media case study on Kotex, Honda reached out to influencers on Pinterest in the hopes that their reach would mean a viral campaign. Once again, this method proved to be a winner.

Influencers can take your campaign to the next level. Honda reached out to five people. Five. Granted, they have an internationally-recognized brand to fall back on, but they still attained those numbers with little effort. The brunt of the reach was due to the fact that these pinners had 6- and 7-figure follower counts.

Never ignore the power of influence on social media. Your average high-school senior can have more social clout than the most powerful executives in the world. Keep that in mind.

Make It Easy for Others to Do the Work

Apart from creating the #Pintermission campaign and the designated boards for the five pinners, Honda did not have much involvement in the evolution and growth of the campaign. They simply asked that they be included as collaborators on the individual pin boards in order to garner exposure.

There were no fancy apps or special requirements for the pinners to qualify, they simply offered five people a chance to win $500 (that’s right, the campaign only cost $2,500 plus some time) for not using Pinterest. After that, it was entirely up to the participants to provide the content.

By making a simple, straightforward campaign, Honda managed to reach audiences far beyond expectations and for minimal cost. When you open the door for others to collaborate on social networks, you can very easily decrease the costs of running a campaign.

Engagement > Selling

Honda did not, at any point in their campaign, try to sell a car. That was not what this campaign was about. The CR-V is intended to get people off the couch and outside to experience life. This campaign was about making people realize that, and having Honda to thank.

By creating a campaign that promoted the spirit of their product, and linking that product to the campaign, very superficially, Honda managed to capture the attention of a massive portion of their target demographic.

One of the most important marketing rules when it comes to social media is to avoid selling (at least, in most cases). People are on social networks to engage, not to be bombarded with promotional offers. Honda recognized that and their success is the proof that it worked.

What is your favorite aspect of the Honda #Pintermission campaign? Tell us in the comments below or on Twitter!

What are ‘Targeted Tweets’ and How Should You Use Them?

April 24, 2013/by Corey Padveen

Targeted tweets were recently announced by Twitter, and it is still a little unclear as to what they are and how targeted tweets can be used.

There has veen quite a bit of speculation about how Twitter planned to monetize their audiences. Sure, there are 500 million or so accounts on the microblogging network, but where does the company stand to generate revenue from those numbers? Last week, Twitter unveiled their answer to that question: Targeted Tweets.

We have all heard of Promoted Tweets – essentially, these are tweets designed to reach a broader audience based on a select criteria picked by the user paying for the ad. Well, this next generation of Promoted Tweets takes targeting your Twitter audience to a whole new level. With targeted tweets, marketers can take a wealth of new steps to increase engagement and conversion rates. Namely, tweets can be targeted by location, platform (e.g. mobile) and even outside an account’s follower base.

This can mean a lot as far as Twitter marketing is concerned. Below are a few things to consider when it comes to advertising and marketing your brand on Twitter with the new targeted tweets.

Promote for an Audience in Mind

Promoted Tweets, as they were originally designed, were intended to reach a broader audience, and not much else. Thus, tailoring your tweets for a specific audience would not necessarily do much good seeing as how you did not have control over those viewing your message. Targeted tweets changes that.

Now, as noted above, you can target your content to a very specific audience. Therefore, you should not be sending out the generic promotional 140-character message. Pick your audience based on the given criteria and write a message for them. People do not simply want to see a piece of advertising from a brand on Twitter. They want to feel like a brand is talking directly to them. So write for your audience. You’d be surprised at the success you find – initial reports are showing engagement rates of 11%. That’s high by any standards.

Get Mobile

Targeting messages by platform means that you can now advertise to people on the go. That’s a whole new feature for Twitter. Sure, their smartphone app is great for on-the-go users, but for marketers, there was no real way of marketing directly to smartphone users – until now.

The ability to send targeted tweets to mobile users means that you can now create mobile campaigns specifically for Twitter. And, considering the fact that the pricing scheme for these tweets is based on clicks, you don’t have to worry about spending on a mobile-oriented campaign that is seen on desktops.

Use Your Analytics

Along with these new changes on the frontend comes some new features in the backend. The analytics featured with these targeted tweets means that you can be monitoring the progress and success of different campaigns in real time. It might be a CPC-styled campaign, but you need to pay attention to your insights!

With the new targeting abilities of promoted tweets, you need to be constantly reshaping and evolving your campaigns in order to reach the largest, relevant and targeted audience available. These analytics help you do that and they help you in a timely fashion. So instead of the set-it-and-forget-it mentality that many marketers take to social campaigns, keep an eye on your analytics and see how you can further optimize your targeting strategy to get even more out of your Twitter marketing efforts.

These are some exciting changes for Twitter. The ability to create targeted tweets means that marketers can now go a step further with their Twitter marketing and advertising strategies. Just when people thought Twitter was at a standstill, they release an exciting new feature.

Do you plan on using Twitter’s new targeted tweets feature? Tell us in the comments below or on Twitter!

The 2013 CMO Survey: Marketing and Social Media Highlights

April 15, 2013/by Corey Padveen

The marketing and social media highlights of The 2013 CMO Survey have revealed quite a few intriguing things to look forward to.

In 2008, The CMO Survey was created in order to measure the trends and direction of marketing across all industries twice a year. The most recent publication, February 2013, showcases an upward trend in the use, measurement and importance of social media marketing.

Below are a few of the highlights (both in regards to social media and marketing in general) from the most recent report and some insights into what these findings mean.

A New Marketing Focus

There were a few key takeaways outside of social media that are important to note. One common theme prevailed throughout the entire report: there is a shift in the approach marketers are taking in order to achieve their goals.

There was a 28% increase in the emphasis on a diversification strategy. Furthermore, the most important strategy for marketers in the coming year is to increase organic growth. This could mean and helps explain the major upward shift in the importance of social media marketing. Organic growth requires wide, viral reach, and few if any other marketing techniques offer it in the same way as social.

Marketers in all sectors except for B2B-Product (B2C-Product/Service, B2B-Service) plan to increase marketing spending in the coming year. And, perhaps the most important finding with regards to spending, is that spending on traditional marketing and advertising is plummeting.

The Importance of Social Media

The CMO Survey introduced some figures that were as shocking as they are important (particularly for social media marketers). For marketers all over the world, in some of the largest companies on the planet and a wide array of verticals, social media is essential. In fact, it is going to be a cornerstone of effective marketing strategies in a very short timeframe.

Within five years, social media is expected to be, on average, 22% of marketing budgets. In fact, right now social media accounts for 8% of marketing spending and in the next twelve months, it is expected that social media will account for nearly 12% of marketing budgets.

What’s more, marketers are finally starting to understand the importance of a diverse return on investment (ROI) measurement system. There is such a high return from a social media marketing program, yet there has, to date, been a focus solely on financial returns. While these are important, it is crucial that marketers understand that they are only one of the many types of returns offered. Below is a breakdown of the measurement criteria for social media, and how those criteria are shifting.

These are just a few of the impressive highlights from the report. To download a full version of the report, click here. Give it a read and see if there is anything that stands out to you!

Which of these findings do you find most shocking/surprising/important? Tell us in the comments below or on Twitter!

Social Media: Week-in-Review, April 13, 2013

April 13, 2013/by Corey Padveen

In case you missed some of the topics we covered this week, here is the social media week-in-review!

Social Media: 5 Methods to Convince C-Level Skeptics

Social media can be a tough sell when it comes to the corporate level. It is generally the last hurdle marketers need to cross, but the most important one of the lot! These 5 tips can help any marketers showcase the importance of social media, and get your program going by convincing your executives.

Pinterest Marketing: 7 Useful Tools

Pinterest has been an unstoppable juggernaut in the world of social media marketing these last few years. As such, several tools have been developed to help take you Pinterest marketing to the next level. Find out what some of the best Pinterest marketing tools are in this post.

Social Care: Customer Service on Social Media

More and more, people are turning to social media when they have an issue to deal with. As such, it is important for companies to be engaging in some form of social care. In this post, we explain why social care is an important phenomenon, and what some of the benefits are when it comes to engaging in customer service on social networks.

Social Media Case Study: Heineken

Heineken has developed an incredible social network worthy of being called the best of its competitors in 2012. In this week’s social media case study, we aim to pinpoint what it is that has made Heineken’s limited edition bottle redesign such a successful campaign.

Social Equity: How Google+ Adds Value to Your Business

Many people have written off Google+, suggesting that it is not an active enough network on which to engage. The fact of the matter is, Google+ is a fierce competitor in the social media world, and can have great effects on your Social Equity. Read this week’s Social Equity segment to find out how Google+ can add value to your business!

Have a look through some of these great articles and enjoy your weekend!

Social Equity: How Google+ Adds Value to Your Business

April 12, 2013/by Corey Padveen

Many people do not believe in the power of Google+, but when it comes to Social Equity, the network cannot be ignored.

With regards to Google+, a great degree of the power of the network is derived from the reality that Google+ is owned by Google. Anything with the Google backing is automatically worth your consideration, and there is an inherent element of Social Equity added to your business because of it. But to simply say that the Social Equity of Google+ is derived from the fact that it is operated by Google is superficial and, more importantly, a misstatement.

In this Social Equity segment, we aim to define where the value of Google+ lies, and how businesses can profit from a presence on Google’s social network.

The Power of Google

As noted above, to simply state that Google+ matters because of Google is both true and false. It is the favouritism that Google will undoubtedly show signals coming from it’s own network over others that marketers need to be conscious of.

In last week’s Social Equity segment, we discussed the value added to your business from a linkage of SEO and social media. Google+ plays a major role from this perspective due to the fact that +1s on Google+ automatically register to the network as social signal backlinks. That’s a powerful feature. The fact that activity on Google+ can increase your search rankings means an inherent degree of Social Equity. But where Google+ truly stands out is in its Communities.

Google+ Communities

One of the main criticisms of businesses when it comes to Facebook has to do with the EdgeRank system. Effectively, the EdgeRank system is a complex filtration algorithm that prevents “unwanted” content from appearing in your timeline. Why does “unwanted” have quotes around it? Well, the EdgeRank system determines, based on engagement rates and other factors, what that content is; not you. So essentially, a page may publish a piece of content that you might be interested in, but because of the EdgeRank system, it may not show up on your timeline and the company might lose out on a prospective customer. Bad for business.

With Google+ Communities, there is no risk of this happening. When people join these communities, it is because they all share a common interest. Thus, it is assumed that everyone wants to see all of the content being posted to a group’s feed. So where is the Social Equity? Every bit of content you post to Google+ is seen by those who have shown interest in said content, whether that interest is by joining a community or following your page.

An unlimited potential for exposure means that you can constantly be targeting individuals who have come to you. Google+ is a pseudo-inbound marketing funnel. Considering inbound marketing is 62% more efficient than traditional marketing, it is no wonder there is value added to your business from a presence on Google+.

Despite the wealth of criticism Google+ is subjected to, it endures. The fact of the matter is, with the backing of Google and highly valuable abilities when it comes to social media for business, there is a degree of Social Equity involved with Google+ that no other network offers.

How do you find value added to your business as a result of Google+ marketing? Tell us in the comments below or on Twitter!

Social Media: 5 Methods to Convince C-Level Skeptics

April 8, 2013/by Corey Padveen

When it comes to social media, every department may be sold on its benefits, but the most important folks in the room are the hardest to convince: executives.

Social media is an investment. Whether that investment is time, money, labor or something else, executives see it as an expense. And since the goal of executives is to keep a company as profitable as possible, it may not be an expense they are immediately willing to undertake.

Luckily, we have put together a compelling set of arguments to present to skeptical executives when it comes to selling the (very necessary) concept of social media. These five points should help any marketer cross that last hurdle before implementing a social media program and sharing a well-earned ‘told-ya-so’ at the next quarterly meeting. (NOTE: Probably not in your best interest to use those exact words at the next quarterly meeting. A well-organized report should do the trick.)

1. The ‘Leg-Up’ Argument

One of the easiest ways to show that social media is a necessary program is to show where your competitors are failing. We showcased 10 free social media monitoring tools in a blog post last week that you can use for some (very legal) corporate espionage. Listen in on what people are saying about your competitors and explain how this is information that can be used to give your brand a competitive advantage.

2. Scare Them (A Little Bit)

Though it seems hard to believe, there are still plenty of people out there who do not understand the power of SEO and social media. After all, not all executives rose through the ranks in the age of technology and online networking, and may not completely understand their awesome power. Ask them for five keywords with which they associate their brands. Type them into Google. Are they the first result? No? Their chances of being clicked on just fell 36% – and no we’re not kidding. Are they on the first page? No? Down over 90%.

We discussed some of the benefits of social media and SEO in a blog last week. SEO is still one of the most powerful ways of being found online. And even for those executives who do not believe or understand the power of social media, many know about SEO. Explain the added benefits to search rankings as a result of a properly executed social media strategy.

3. Show Conversations in Real-Time

This method is going to require a little bit more prep than the others. First, use any of the free social media monitoring tools we discussed in our earlier blog. Then, put together a profile of keywords that pulls in live conversations showcasing some leads that your company would be able to target with a social media program. This not only showcases the power of social media, but gets executives excited about implementing the program.

Last year, I was in a meeting with a real estate executive. I put together a very preliminary listening profile and, in our meeting, we pulled out three leads, one of which turned into a referral for the agent. Needless to say, they could not wait to dive into the program head on. Try it – these programs exist for a reason.

4. Present Case Studies

One of the most widely used arguments against the implementation of a social media program is that the results are unproven. This is always a baffling claim, because the evidence that these programs work is staggering. Before meeting with your executives, find some case studies for your industry (and yes, they exist for every industry) examine them and present them, in detail, at your meeting. Hard evidence of success is something executives are trained to look for, and practical examples are always better than theoretical ones.

5. Find More Than One Reason

You might know that the benefits of a social media program are virtually endless, but your executives might not. So, when you go into your meeting, give your executives more than one reason why they need social media. Though it’s obvious to seasoned social marketers, it is not as clear for everyone else.

BONUS: If you want a little push to get you going, set a few things up in the backend that can get your company started. These can be set up on your own time and include small, free listening programs, Google Alerts, or something similar. Having something in place will also help you get over that last hump before implementing a full-scale program.

Have you found any methods that help sell to skeptical executives? Tell us in the comments below or on Twitter!

Social Media: Week-in-Review, April 27, 2013

April 27, 2013/by Corey Padveen

In case you missed some of the topics we covered this week, here is the social media week-in-review!

Effective SEO Tips for Optimizing Content on Your Page

There is an curious irony when it comes to SEO: everyone knows that it is important when it comes to getting found, but few people understand how it works. While it may seem like a complicated endeavour to optimize your content – what with all the talk about algorithms and pandas – there are few simple steps you can take that will make a big difference!

Social Media for Small Business [INFOGRAPHIC]

Social marketing is not something that should be adopted only y big companies. Businesses of all sizes, even small businesses, can use social media to their advantage and help grow their business! Find out how social marketing is helping small businesses in a great infographic!

What are ‘Targeted Tweets’ and How Should You Use Them?

Recently, Twitter unveiled their newest marketing tool: Targeted Tweets. This new feature brings in an entirely new advertising angle from which marketers can take advantage. Find out what these updates are and how you can use them to gain a competitive edge early!

Case Studies: Honda

About a year ago, Honda noticed a growing trend and near-obsession with Pinterest. They decided that the best way to promote their newest CR-V was to launch a cost-effective campaign aimed at spreading the word virally. The approached worked and Honda created a campaign worthy of a feature in this week’s Case Studies.

Social Equity: The Effect of Social Media on Your Brand

How does your brand’s image benefit from your involvement in social marketing? In this week’s Social Equity segment, we decipher how your brand equity increases both in the short- and long-run with the strategic use of social media marketing.

Have a look through some of these great articles and enjoy your weekend!

Case Studies: Honda

April 25, 2013/by Corey Padveen

Honda was looking for a way to promote their new CR-V to a specific demographic, and they found that the best way was through Pinterest.

The Honda CR-V has a very specific audience in mind: young adults on the verge of a major step. Whether that is starting a new career, getting married, or beginning parenthood, the Honda CR-V is aimed at making the transition easier for this group.

So how do you market to them?

The Campaign

In 2012, Honda decided to take advantage of the growing addiction to Pinterest among young adults to market their brand. How? By making people stop (for a whole day)! The #Pintermission campaign was intended to get influencers fitting the targeted demographic to stop using Pinterest for 24 hours and go out to live life. This is the aura Honda aimed to cultivate with the new CR-V, and this campaign was how they got that message across.

What was the reward for not pinning? Well, Honda reached out to a group of 5 key influencers and asked them to stop pinning for one day. In return, Honda offered them $500 to put towards making one of their dream pins a reality. Each of the five users was given a board on a designated Honda Pinterest page and asked to pin about activities they dreamed of doing. The reward money for not pinning over the course of 24 hours was then to be put towards making one of these dream activities a reality.

So how did the campaign do? Nearly 5 million users were exposed to the Pintermission boards. Furthermore, these five pinners managed to garner over 5,000 repins and 2,000 likes in a very short time frame. And what’s most impressive? There were over 15 million impressions on different media platforms. That’s a lot of exposure for Honda.

The Lessons

Some of the most important lessons from this Case Studies appear to be counter-intuitive when it comes to marketing and advertising. But the proof is in the numbers; this method works.

Never Ignore the Power of Influence

Similar to our Case Studies on Kotex, Honda reached out to influencers on Pinterest in the hopes that their reach would mean a viral campaign. Once again, this method proved to be a winner.

Influencers can take your campaign to the next level. Honda reached out to five people. Five. Granted, they have an internationally-recognized brand to fall back on, but they still attained those numbers with little effort. The brunt of the reach was due to the fact that these pinners had 6- and 7-figure follower counts.

Never ignore the power of influence on social media. Your average high-school senior can have more social clout than the most powerful executives in the world. Keep that in mind.

Make It Easy for Others to Do the Work

Apart from creating the #Pintermission campaign and the designated boards for the five pinners, Honda did not have much involvement in the evolution and growth of the campaign. They simply asked that they be included as collaborators on the individual pin boards in order to garner exposure.

There were no fancy apps or special requirements for the pinners to qualify, they simply offered five people a chance to win $500 (that’s right, the campaign only cost $2,500 plus some time) for not using Pinterest. After that, it was entirely up to the participants to provide the content.

By making a simple, straightforward campaign, Honda managed to reach audiences far beyond expectations and for minimal cost. When you open the door for others to collaborate on social networks, you can very easily decrease the costs of running a campaign.

Engagement > Selling

Honda did not, at any point in their campaign, try to sell a car. That was not what this campaign was about. The CR-V is intended to get people off the couch and outside to experience life. This campaign was about making people realize that, and having Honda to thank.

By creating a campaign that promoted the spirit of their product, and linking that product to the campaign, very superficially, Honda managed to capture the attention of a massive portion of their target demographic.

One of the most important marketing rules when it comes to social media is to avoid selling (at least, in most cases). People are on social networks to engage, not to be bombarded with promotional offers. Honda recognized that and their success is the proof that it worked.

What is your favorite aspect of the Honda #Pintermission campaign? Tell us in the comments below or on Twitter!

Case Studies: KLM Airlines

March 21, 2013/by Corey Padveen

This week’s Case Studies focuses on one of the most socially innovative airlines around: KLM.

When it comes to social media case studies, airlines often prove to have some of the most impressive, influential and trendsetting results. Yet, despite all of the data that supports the adoption of innovative social media marketing initiatives for airlines, few seem to be as willing to go the distance as KLM.

KLM’s social media program is brilliant…and they know it. When it comes to converting social media fans into paying customers, KLM is among the most successful brands around. In fact, on the KLM Facebook page, there is a section that breaks down their social media campaigns, explains how they went about executing them and posts the results. Effectively, they are their own Case Studies as to why social is important to business. But our focus is a little deeper than that when it comes to our weekly case study. We aim to pull out the lessons marketers can learn from the KLM social media program as a whole.

The Campaigns

Featured on the KLM Facebook page are seven of their most successful social media campaigns. These campaigns include everything from “KLM Surprise” whereby special gifts would be presented to passengers who checked into flights using Foursquare or Twitter, to the “KLM Tile & Inspire” campaign whereby Facebook fans were asked to convert their Facebook profile picture into a Delft Blue tile and complete that tile with an inspiring message to be used as part of a mosaic design on a KLM aircraft that would travel across the globe. Below are two videos breaking down these campaigns.

KLM Surprise

KLM Tile & Inspire

Each campaign was equally inspired and generated similar results. For the two campaigns above, KLM reaped some considerable social benefits. The breakdown of the two featured campaigns by the numbers is below:

KLM Surprise Analytics

Foursquare	17.528 followers
Youtube	154,722 views
Twitter	1.597 followers
Tweet reach	2,6 mln

KLM Tile & Inspire Analytics

Created tiles	120.000
Number of countries where tiles were created	154
Views of the 2 videos	1.3 million
Number of destinations the 777 flew to	23

While the analytics are impressive enough as it is, the fact that KLM went on to further convert many of these fans is all the more notable. But what we wish to focus on is what KLM did that was as innovative and bold as it was simple and calculated.

The Lessons

Be Bold (But the Right Way)

KLM has had far from a conventional approach to their social media program. From presenting new meal options using Facebook videos that introduce the “chefs” (the “KLM A La Carte” campaign) to the controversial “KLM Meet and Seat” campaign that gave passengers the ability to preview their seat mates based on social profiles, KLM has dared to be innovative with each of their social media campaigns. But it is important to keep something in mind: the marketing execs at KLM knew exactly what they were doing, and these risks were as calculated as any.

By understanding the lead to conversion process, the KLM executives were able to put these campaigns together using careful market research, amalgamated and improved data from their own failed exploits (discussed below), and a clear understanding of the sales process for both the customer and the brand. You don’t garner new customers from social media by doing the same thing as everyone else (hence, the “Be Bold” part of the lesson) but you certainly won’t find them if you scare them away (and that covers the “Right Way” aspect). So keep in mind that for a social media campaign to work, you need to impress your audience and have the data to support your seemingly daring decisions.

Never Be Afraid to Try Something New

Social media is still in its infancy, and social media marketing even more so. There is no shortage of innovation out there, and with the ever-changing landscape of social media, you should never be afraid to be first to market. Your first-mover advantage will be huge when people see you doing something that no one has done before. KLM understands that and they have capitalized on it at every turn.

The airline only jumped into social media in 2009, but in these short few years they have managed to try their hand at virtually every campaign available on social media. Whether it is a Facebook campaign, a Foursquare promotion, a YouTube contest or a Twitter “Live Reply” campaign wherein the airline responded to user tweets using up to 140 REAL people to spell out the message, you should never be afraid to try something that has never been done before. When it comes to social media, people want something they have not yet seen.

Try, Fail, Fix, Repeat

No one knows failed experiments better than KLM. Sure, they might have the budgetary luxury of making these mistakes, but over time they have learned exactly what they should not be doing in order to perfect their social campaigns. And on a smaller scale, you should never be afraid of the mistakes you make when it comes to social media. As we noted above, this is an incipient form of marketing; people are bound to make mistakes. But when you do, note your errors, redraft your campaign taking that into account, and start again.

For KLM, one of their big blunders came in 2011 when they offered a promotional gift to the first 50 male and first 50 female “Likers” of a post. Within minutes they had 1,500 “Likes” and no way of knowing which came when. Oops! But what is important is that KLM recognized their mistakes, fixed them and, more importantly, accepted their failures. And that brings us to our final lesson.

Humility is an Underrated Trait

People appreciate humility. It is a humanizing trait, particularly when it comes from a company as large and reputable as KLM. That is why the last important lesson to pull from KLM is that, while you might be a big brand, social media is a place for you to simply be a voice in the conversation. While an image needs to be maintained, you can be a little less corporate and little more fun when it comes to social (respecting professional boundaries, of course). As we never tire of pointing out, social media is about exactly that: being social. Not only does KLM have a post on their blog detailing some of their yearly bloopers, but they also make an important point in their step-by-step guide on running their social media program:

“Not that campaigns always need to be global and spectacular. Many of our establishments have successfully launched their local pages, and we’ve learned that the power often lies in simplicity — like showing the interior of a cockpit, or thanking someone for notifying us about broken lighting on our KLM sign. Our creative editorial board delivers a daily dose of captivating, engaging posts through our various channels.

Social campaigns have won us several awards, but it hasn’t been one success after the next. We’ve certainly had our share of bloopers. But rather than hushing them up, we decided to make them public and take them as a learning experience. And as it turned out, people liked us even more for it.”

Well said.

What lesson do you think is most important in the case study of KLM? Tell us in the comments below or on Twitter!

Case Studies: Kotex

March 14, 2013/by Corey Padveen

The use of Pinterest and social media by Kotex proved to be one of the most successful and innovative social media campaigns run to date.

With the major announcement yesterday that Pinterest would now provide analytics to its business users, we thought an appropriate Case Studies this week would involve the use of the social network. And what better Pinterest-themed Case Studies than its use by Kotex last year to celebrate women’s inspiration.

The Campaign

As the world of social media exploded with the introduction of Pinterest last year, the first network of its kind, dominated almost entirely by women, Kotex and their social media marketing team had the brilliant idea to run a social media campaign centered on the women of Pinterest.

The brilliance lay in how they decided to design the program. Effectively, Kotex sought out the 50 most influential women they could find on the social network after reviewing thousands of accounts and their followers, and began searching through their boards to determine what inspired them. After that, they put together customized gift boxes inspired by these women’s boards, and reached out to these influencers on social media to share these gifts with them. They asked for only one thing in return: to repin the gift.

The results were far greater than what Kotex could have hoped for. Not only did nearly 100% of the 50 women comply with the simple request, but they went above and beyond. These women posted pictures of each component of the gift on both Pinterest and Instagram, made comments on Twitter, Facebook and reached out to their extended networks to tell them all about this wonderful gesture by Kotex.

By the end of the campaign – well, the end of Kotex’s analytics of the campaign, without measuring the extended secondary reach that the virality of the campaign created – Kotex had measured over 2,200 interactions and nearly 700,000 impressions. That’s quite the reach from contacting only 50 people directly!

Take a look at this video for a more comprehensive breakdown of the campaign:

The Lessons

There is a lot we can learn as marketers from this campaign. But when we consider the fact that this social media campaign relied heavily on a viral effect, we think the best lessons to pull from the Kotex Case Studies relate to the importance of influencers.

Find Your Influencers

Kotex knew their demographic and the audience they could reach, but they knew that referrals are so much more powerful than direct marketing. It was for that reason that the marketing executives at Kotex went looking for their social media influencers on Pinterest.

These were women who had a reach far beyond that of Kotex alone. And they were women with an audience that filled two vital criteria: the audience was made up of the right demographics and the audience was highly engaged with these influencers. When you can turn influential people into brand advocates, you can rest assured that you are going to generate quite a bit of new business. But in order to find these influencers, you need to keep this next lesson very much in the forefront of your thinking.

Influencers Can Be Anybody!

The women to whom Kotex sent gifts were not on any Forbes power list, they were not First Ladies and they were not Manhattan socialites – they were normal. (Well, that is not to say that these other women are not “normal” but you know what we mean.) These were every day women who happened to build a large and highly engaged following on Pinterest by simply being active and posting content their followers loved to share. It took a lot of insight for the marketing executives at Kotex to understand this.

When it comes to social media, industry influencers are no longer part of a closed off group comprised of the economic and social elite – anyone and everyone has the ability to be an influencer. Marketers need to keep this in mind.

Small Gestures Go A Long Way

The gift baskets sent by Kotex did not include fancy electronics, or high-priced jewelry. They were simply made up of small knick-knacks that Kotex knew these women would love because they did their research. Kotex could easily have sent them gift certificates for a lifetime supply of Kotex products, but rest assured, the returns would have been far fewer.

The reason why there was such a high response rate and such a viral effect was because Kotex customized these gifts to the tastes of the recipients. They did not need to include lavish, overpriced items because they knew that what they had included was worth much more. A little research into their industry influencers resulted in the numbers you see above. So remember, a little thought can get you a lot further than the easiest option.

Create Limitless Campaigns

Kotex asked these women to do one thing: repin the gifts. A simple request. But the beauty of social media is that these women decided, on their own accord, to take the Kotex campaign to the next level, and involve virtually every avenue of social media they had access to. Kotex created a campaign that had an inherently viral element to it; by giving these women individually-inspired gifts and making them feel unique, it was only a matter of time before they shared the experience with their communities. Furthermore, Kotex did not give these women an ultimatum. The gifts were not a bribe, they were simply gifts with one small request. Giving these women the freedom to do what they wished with regards to sharing the gifts and experience with their communities led to them immediately taking the opportunity to boast about how special they felt thanks to Kotex.

Don’t Hope to Go Viral – Work Your Way There

Kotex was lucky that the campaign was as innovative and original as it was. At the time, Pinterest was the newest, hottest social network and Kotex was the first brand to take advantage of it in the way that they did. First-mover advantage worked wonders for the Kotex brand, but we cannot all hope that our social media campaigns will go viral the way the Kotex campaign did. So, when putting together your next campaign, reach out to your influencers, but don’t neglect the average customer or social media fan. After all, by targeting influencers, the ultimate audience whom you hope to reach is the average user, so make an effort to reach out to every person you can. Brand loyalty is brand loyalty wherever you find it.

The Kotex example is one of the finest uses of Pinterest and social media to date. As marketing on social media continues to evolve, it is certain that we can expect other campaigns to catch on as virally as this one did, but with regards to the use of influencers, it is hard to think of another example as perfect a Case Studies as this one.

How are you reaching out to your influencers? What methods do you use to determine who your industry influencers are? Tell us in the comments below or on Twitter!

Case Studies: Old Spice

March 7, 2013/by Corey Padveen

Social media turned the Old Spice brand into a personality with which people were eager to engage.

In the last few years, Old Spice has become a crowned jewel of social media. Their campaigns consistently skyrocket and the brand has developed such a distinct personality that anyone familiar with the brand can recognize one of their campaigns almost immediately. What is most fascinating about their branding, you ask? Well, perhaps it is the fact that, unlike Rome, it was built in a day. (Well, not a day, but you get the idea.)

In today’s Case Studies, we aim to explain how Old Spice used social media to quickly (and quite successfully) create a virtual personality that led to the explosion of their brand in new markets and demographics.

The Background

In 2010, Old Spice created the character that has widely become known as “The Old Spice Guy” and the campaign developed an instant following. When a second commercial aired with the same praise and hype, Old Spice decided to go the social media route, and did something brilliant: they never broke character.

Slowly, the proliferation of the Old Spice brand on social media began to pick up steam, and, as if by divine intervention, Old Spice did not seem to slip up in any of their steps along the way, creating a set of guidelines that any marketer should adopt when attempting to create a social media personality for a brand.

The Lessons

Be Original

People are always intrigued by something they have never seen before. Until their campaign, no one had ever seen a brand persona like the one Old Spice had created. Of course, since the dawn of marketing there have been mascots and spokespeople, but never a brand personality so bold that clients and fans were eager to engage with it.

Originality is much easier said than done, of course. It is not every day that you are going to wake up with an idea that no one had ever thought of before. Countless brands have attempted to do what Old Spice has done in the last couple of years, but few have been successful. But thinking outside the box is exactly what made Old Spice so successful, and that is the first step to creating a winning social media campaign.

Be Consistent

The second, and possibly the most important step that Old Spice took was maintaining brand consistency across every channel onto which they expanded. Have a look at the Old Spice Twitter account. You’ll notice that the witty, charming and larger-than-life personality they originally created a few years ago exists there as well. The same holds true for their other social media channels. Brand consistency is one of the most crucial aspects when it comes to developing brand loyalty. After all, how can fans recognize your brand instantaneously if there are major differences between your channels?

So remember, once you have that winning edge, maintain it on every level of your marketing, particularly in social media where you will be engaging with your audience. Which brings us to the next takeaway…

Never Stop Engaging

Commercials are one thing, but ongoing, personalized and genuine engagement with its fan base is what led to the ongoing success of Old Spice’s social media efforts. As with any campaign, Old Spice knew that eventually fans would move on and grow tired of the standard promotional commercials. So what did they do? They (once again) never broke character and engaged with their fans through personalized responses (whether they were tweets, videos or posts) in a timely and comedic fashion.

This kept fans coming back, asking questions or making comments in the hopes that “The Old Spice Guy” would respond to them. What did this mean for the Old Spice brand (as a company)? It meant increased brand loyalty through the strategic use of social media. As we noted above, people fell in love with the personality Old Spice had created on social media, and this kept them coming back to the brand on social media, and anxiously awaiting more content. As far as the business side of things was concerned, it meant a very quick 107% increase in sales.

Avoid Selling on Social Media

Last but certainly not least, Old Spice avoided selling their product on social media. Of course, posting commercials that are meant to advertise the product is different, but as far as engaging with fans goes, Old Spice kept to entertaining and shied away from selling. People like personalities, not salespeople, and Old Spice recognized that. And it was the right thing to do. After all, the personality they created took care of the sales, which is clear in the numbers above.

Old Spice showed that creating a personality on social media that engages with its audience (Old Spice was engaging with fans that ranged anywhere from celebrities to Twitter users with less than 100 followers) can build brand loyalty faster than any other form of marketing. Listening, engaging, consistency and originality were the four cornerstones of the success of Old Spice on social media. This is not to say that any idea is going to skyrocket the way Old Spice’s campaign did, but it never hurts to try something and see what happens.

http://www.youtube.com/watch?v=Z10Hrsx7FBY

Which of these lessons do you think will be most helpful in building your next campaign? Tell us in the comments below or on Twitter!

Case Studies: Ford

February 21, 2013/by Corey Padveen

Social media can generate quite a bit of success for your brand, and for Ford, their strategy and the lessons they pulled should be adopted by any brand looking to succeed on social media.

At a recent conference, Scott Monty, the Global Head of Social Media for the Ford Motor Company gave a presentation detailing the success of Ford’s social media campaigns in recent years entitled, “Social Wheels in Motion: Ford’s Lesson in Social Media.”

Of course, with so much success in social media over the last few years, Ford was bound to pull away a few key lessons that any brand should adopt with regards to their social media program. Below are the five top lessons you can pull away from Monty’s presentation and apply to your social media program today.

Stand By Your Product and Let Your Audience Share

In 2009, for the launch of the Ford Fiesta, Ford allowed a number of social media influencers to drive the Fiesta and share their experiences online. The videos and blogs were posted in real time, with no editing or filtering by Ford. The confidence Ford had in its product resulted in a great deal of success on social media. The campaign resulted in nearly a hundred and fifty thousand requests for more information about the new car. What’s more, more than 80% of those asking to find out more were new Ford customers!

Lesson: If you have a good product, let your influencers tell your social community about it.

Commit to Your Social Media Presence

Running a successful campaign is great, but your social media presence cannot be relegated only to when an official campaign is underway. In order to find success on social media, you need to be committed to your program. Ford created a hub wherein Ford users could engage with the brand in real time. This phenomenon is referred to as social care, and it is a social form of customer service that nearly a third of social media users prefer to conventional customer service options (i.e. phone).

Lesson: Make a point to stay active on social media, because Ford has shown that consistency pays off.

Integrate Every Form of Media

Disjointed campaigns will result in confusion for your audience. Different channels and department working on different campaigns and promotions will mean a diluted audience responding to a multitude of campaigns as opposed to a convergence on one major one.

For Ford, they approached their 2010 Explorer campaign this way, integrating every form of media in order to drive the most traffic at the launch. The result? The day of the launch they received 100 million social impressions and 400 million browser impressions.

Lesson: Integrate all of your media under one roof to drive every potential lead to the same place.

Build a Personality for Your Brand on Social Media

As much as people might like a brand, they want to engage with something more. Your audience wants to engage with a personality. For Ford, this realization came when they were looking to rebrand the Focus. So, how did they create a personality? They created a sock puppet mascot named Doug. The goal was to engage with a younger audience and find a new customer-base for the rebranded Focus. The results were impressive, and Ford saw a spike in interest in the Focus with a 61% consideration rate. Not bad considering most people tried to avoid the Focus even as a rental prior to this rebranding.

Lesson: Build a personality for your brand and engage on a human level with your audience.

Find Your Audience Where They Are Talking

One crucial element that marketers often forget is that they need to be going out and finding their audience where they are as opposed to waiting for their audience to find them. Ford realized this and took action. When building a program last year, Ford created a video and distributed it among every one of their followers most popular networks. The results were quite successful, with the video receiving over 1.5 million hits.

Lesson: Find your audience and engage with them where they are, and not the other way around.

How can you apply some of these lessons to your social media strategies? Tell us in the comments below or on Twitter!

Twitter Marketing Done Right: 3 Tips to Maximize Your Twitter Marketing

January 15, 2013/by Corey Padveen

Twitter marketing can be an excellent resource, but only if it is done properly.

Time and time again we stress the importance of a strategy when it comes to Twitter marketing and other forms of social media marketing. Where Twitter marketing differs, however, is in the approach you take to promoting your brand. As we never tire of pointing out, Twitter is not a realm apt for self-promotion. And if you approach the social network as a place to simply tout your brand and aggressively pursue conversions, you will be disappointed with the results. So how can you go about conducting your Twitter marketing in an efficient manner so that you get the most out of all the social network has to offer from a business perspective?

Below are three pointers that should help you get the most our of your Twitter marketing efforts. Twitter can be an exceptional tool for driving business, but your strategy must be in line with Twitter best practices in order to see the best results.

1. Establish Your Goals and Measurement Criteria

There is an entire world of untapped leads and potential clients on Twitter, and heading into the social network blind may leave you stumbling to get on track. Therefore, before embarking on your Twitter marketing campaign, you should first define both your goals and how you plan on measuring said goals. If you jump into Twitter expecting that your first tweet will garner dozens of retweets and loads of conversions and followers, you’re going to be disappointed. (Unless of course you’re a celebrity, in which case we appreciate you reading our blog!) Your strategy needs to include a few key criteria. Below is a list of things to consider when launching your Twitter marketing campaign.

Who is your target audience?
Are you looking for followers in a geo-targeted area or worldwide?
Are you hoping for conversions on a website or at a location?

Once you’ve answered these questions, it is time to get a little more specific.

Do you already have a set of followers? If so, how would you categorize them? If not, how do you plan on acquiring them?
If you are looking for followers in a specific location, how do you plan on finding them?
What do you consider a conversion from Twitter? Is it s click through? A download? A subscription? A purchase?
Are you hoping to use Twitter to increase your current business or start something new?

The answers to these questions are essential before you begin marketing on Twitter. Once these goals are defined, you can establish your measurement criteria. This is a little trickier, because in order to measure the success of your Twitter marketing, you need to have answered the third question in the second set of bullet points above: What do you consider a conversion from Twitter? Once you have this answer, you can set up the appropriate criteria for monitoring the success of your campaigns.

2. Design Your Messages Around Your Niche

As you begin building your audience, you are going to want to keep them captivated. One devastating mistake many marketers often make is sending out nothing but self-promotion. While you might be the expert in a given field, constantly telling people about it and ignoring engaging content will get you nowhere. You will want to design your messages around the niche you wish to target in order to keep them engaged. Below are a few helpful tips to consider when drafting your messages and content.

People love advice and garnering knowledge, so share what you know to showcase your expertise as opposed to simply stating that you are the expert.
Quick, entertaining content is a great way to engage with your followers. Share fun facts and quirky anecdotes that people want to see.
Focus on a designated subject or theme that stretches across all of your messages. Keep your content on track so that the niche audience you build stays engaged.
Do not bombard you followers with links and promotional content. Once in a while a message like this is fine – but this should under no circumstances be your starting point.

Engaging content should be the focal point in drafting all of your Twitter messages. One goal that should always be present is to convert your audience members into brand advocates. We can’t all be Coca-Cola or Harley Davidson – we have to work to get our fans coming back. And, as with all social media, content is king when it comes to boosting your audience.

3. Narrow Your Audience with Twitter Lists

Twitter Lists are a fantastic way of segmenting your audience into appropriate categories. Say you have a thousand followers. Great! But not all of them will be following you for the same reasons. Some might follow you because they are in the same industry. Some might follow you because they are interested in your online product or service. Others might follow you because they live in your area, and are already physical customers. Each of these three categories will respond to your content differently. Lists will help you engage with all of them in the right way.

Once you have segmented your followers into lists, you will be able to design campaigns and messages to go out that are geared towards engaging with one of these groups specifically. The industry members might not be interested in your sales and promotions, but they might find some of your industry-relevant messages much more useful. Your physical customers may have no use for online promotions, but they might jump at the chance to collect in-store offers promoted via Twitter. Take this into account when setting up your campaigns, and use the Twitter Lists to your advantage.

These are just a few of the best practices when it comes to Twitter marketing. Over time, your Twitter strategy evolves and some of these points change and disappear while new ones are added. But to get the most out of your Twitter marketing when you are getting started, these pointers should certainly help.

Can you think of any other best practices when it comes to launching your Twitter marketing? Tell us in the comments below or on Twitter!

36 Social Media Rules of Engagement [INFOGRAPHIC]

January 11, 2013/by Corey Padveen

When it comes to social media success, knowing the best practices is crucial.

Time and time again, we stress the importance of following certain best practices when it comes to your social media strategy. Sometimes it can be hard to keep up. But, regardless of how much there might to keep track of, it is vitally important to the success of your social media campaigns that you follow best practices so as not to lose out on possible successes.

While these rules might be modified or discarded over time – depending on what you are looking to get out of your social media program – there are some that will always remain. The infographic below details 36 rules of social media engagement and conduct. While some of these may seem simple or even trivial, they are there for a reason. Over time, as your program evolves, these rules should be your constant. Keep in mind that while social media might be changing, people (your customers), in general, stay the same. So have a look at these social media rules of engagement and see if you could be doing anything differently.

Can you think of any social media rules that are not present here? Which ones do you think are the most important when it comes to business? Tell us in the comments below or on Twitter!

SEO Guide: How to Choose the Right Keywords for Your Website

January 10, 2013/by Corey Padveen

You might have great content, but if you are not choosing the right SEO keywords for optimization, you might not get anyone to see it.

There are plenty of SEO tricks and tips when it comes to getting found on search engines using targeted keywords, but the only way to ensure that your results are not only growing, but qualified, is to have an SEO strategy in place when it comes to selecting your keywords. One of the trickiest parts of building a social media strategy is that most people have no idea how search engine ranking positions (SERPs) are determined, nor do they know how to go about maximizing their efforts when it comes to increasing their SERPs. Below are a few of the best practices we have observed when it comes to choosing the right keywords for SEO on your website.

1. Don’t Go Overboard

While you might think that optimizing your site for dozens of keywords is your best option for maximizing SEO, the reality is that too many keywords will dilute your results and won’t help your SEO for any one category. We have found that optimizing for five keywords is the golden ticket when it comes to SEO. So, while your industry might have hundreds of keywords to choose from, try and keep it simple in order to avoid missing the mark entirely. Ultimately, you want a keyword density across all of your content between 2% and 5%. What is keyword density? This is the number of times your keywords are mentioned in relation to the total number of words in you content. So try to keep that in mind as well when drafting your posts.

2. Love Your Industry, Not Only Your Brand

Industry keywords perform much better than specific brand keywords. You might think that the more you mention your specific brand, the higher it will rank. While this is true, people might not be searching for “Acme Car Repair” – in fact, the majority of searches will not. So you are better off optimizing your content for the generic “car repair”, and other industry keywords as opposed to simply optimizing for your brand. While the ultimate goal is for people to be searching for your brand specifically, it may not start out that way. Not all of us are a Coca-Cola or a Harley Davidson, and may not have an internationally recognized brand name. So focus on the generic and allow your brand to reach the top of those results organically.

3. Do Your Research

Before choosing any one keyword, it is important to know whether or not you are choosing the right keywords. In keeping with the previous example, you might think that “automotive repairing” is the right keywords for your brand. But without the proper research, you might not realize that “car repair” has not only more global search results, but less competition density. How can you figure this out? The Google Keyword Tool allows users to search for keywords for free, and helps you choose the best keywords for you industry along with other suggestions for comparison.

The image above shows a comparison of these two keywords in terms of monthly Google search results along with some additional suggestions for other keywords. Studying this data will allow you to choose the best keywords when it comes to drafting your content for SEO.

4. SEO is an Ongoing Process

SEO is constantly evolving, and if you optimize for a set of keywords today, it might not be the same tomorrow. (Well, it might be the same tomorrow, but you know what we mean.) This holds particularly true for seasonal industries. Say you are living in the Northeast – the search term for “cheap winter tires” will be much higher during the winter months than in mid-July. So be sure to update your content regularly (corporate blogs are a great way to do this) and do your research on a regular basis in order to ensure that your site’s SERP does not drop over time.

5. Speak with the People

While your car repair company might be full of experts using complicated mechanic jargon throughout the course of the day, that does not mean that your average customer will have any idea what that means. As a result, he or she will not be searching for those terms when trying to find you. Optimize your results on a global level and avoid using complicated internal terms so that even the least savvy customer stumbles upon your page. Expertise is a great thing to have, and will result in increased business, but optimizing for terms that most people do not use will never help your SERPs.

Can you think of any other keyword selection tips that will help boost your SERPs? Tell us in the comments below or on Twitter!

Social Media Marketing: 4 Ways to Improve Your Facebook Engagement

December 13, 2012/by Corey Padveen

When it comes to social media marketing, engagement is crucial, and Facebook is one of the best avenues to get the most out of it.

Despite the fact that Facebook is apt for social media marketing and a key source for customer engagement, several companies are not approaching the social network in the right way when it comes to business. Below is a set of 4 tips you can use in your social media marketing strategies to improve your Facebook engagement and get the most out of the social network for your business or brand.

1. KISS: Keep It Short and Simple

People, particularly experts in a given field, feel as though Facebook is the perfect place to showcase their talent and boast about their services over a competitor’s. While Facebook is a great place to capitalize on watchful eyes, it is the wrong place to bore potential leads to tears with long, drawn-out posts explaining what you do and how you do it. This is a step best left to the lead nurturing phase of a relationship, and it is the wrong way to approach social media marketing. In fact, a recent study shows that the optimal number of characters for an engaging Facebook post is 80. By keeping your posts short, to the point and full of engaging content (Point 3) people will feel more compelled to engage with your brand and find out more about you. While you may be able to write paragraph after paragraph of self-touting information, Facebook users are not looking for that. So, to sum up, keep it simple!

2. Nobody ‘Likes’ a Showoff

That holds true for both the real world and the world of social media marketing. Social media is about being social, and one of the least social things a brand can do is post content that is purely self-promotional. (This holds true for parties as well, by the way.) LinkedIn is a network designed around the concept of promoting services and expertise, and Facebook is not. Like we mentioned above, engagement arises out of commonalities, not from promotional posts. Share information, ask questions, and get visitors to your page interested in carrying on a conversation.

3. Engagement Only Happens if People are Encouraged to Enagage

We noted above that you’ll need to post updates with engaging content. Now you may find yourself, asking, “Well, how can I have engaging content that is short and simple?” There are two answers to that question that have proven effective and easy to use: questions and pictures. Images and questions prompting an answer have the highest engagement rates of any for of content on Facebook. By asking short questions or prompting a comment like, “Provide a caption for this image!” people are seeing far more engagement than they do with other types of posts.

4. Do Your Research

Those first three tips are a cakewalk. They’re easy to follow, easy to employ and do not require much more work than simply following the given steps. This last tip is a little bit trickier. If you want to capitalize on views, shares, comments and other engaging aspects offered on Facebook, you’ll need to do you research to find out when your optimal times to post might be. Luckily, Facebook Insights offers tons of great information that can help, but you will have to find it, study it and adjust your Facebook strategy accordingly.

If you follow these four steps you are sure to see quite a bit of improvement when it comes to your Facebook engagement. Can you think of any other helpful tips that will add to you engagement levels? Tell us in the comments below or on Facebook or Twitter!

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Tag Archive for: social media strategies

What does it take to have a successful social media marketing program in place?

1. Respect

2. Respond

3. Routine

Recently, Social Media Examiner published their 5th annual Social Media Marketing Industry Report, and there were some rather interesting findings.

The Importance of Social Media is on the Rise

Measurement is a Top Question

There Are Still Marketers Adopting Social Media

Marketers Are Slow to Adopt to Mobile

Social Media is Becoming Heavily Integrated

Exposure and Traffic Are the Biggest Benefits

Increased Leads from Increased Involvement

Seeing a negative comment about your brand on a social network can be a horrifying sight, but these tips will help you manage negative feedback on social media the right way.

Types of Negative Feedback

Tip #1: DO NOT Stay Silent

Tip #2: Act Fast

Tip #3: Plan Ahead

Tip #4: Pick Your Battles

Tip #5: See It As An Opportunity

In case you missed some of the topics we covered this week, here is the social media week-in-review!

Effective SEO Tips for Optimizing Content on Your Page

Social Media for Small Business [INFOGRAPHIC]

What are ‘Targeted Tweets’ and How Should You Use Them?

Social Media Case Study: Honda

Social Equity: The Effect of Social Media on Your Brand

Honda was looking for a way to promote their new CR-V to a specific demographic, and they found that the best way was through Pinterest.

The Campaign

The Lessons

Never Ignore the Power of Influence

Make It Easy for Others to Do the Work

Engagement > Selling

Targeted tweets were recently announced by Twitter, and it is still a little unclear as to what they are and how targeted tweets can be used.

Promote for an Audience in Mind

Get Mobile

Use Your Analytics

The marketing and social media highlights of The 2013 CMO Survey have revealed quite a few intriguing things to look forward to.

A New Marketing Focus

The Importance of Social Media

In case you missed some of the topics we covered this week, here is the social media week-in-review!

Many people do not believe in the power of Google+, but when it comes to Social Equity, the network cannot be ignored.

The Power of Google

Google+ Communities

When it comes to social media, every department may be sold on its benefits, but the most important folks in the room are the hardest to convince: executives.

1. The ‘Leg-Up’ Argument

2. Scare Them (A Little Bit)

3. Show Conversations in Real-Time

4. Present Case Studies

5. Find More Than One Reason

Tag Archive for: social media strategies

In case you missed some of the topics we covered this week, here is the social media week-in-review!

Effective SEO Tips for Optimizing Content on Your Page

Social Media for Small Business [INFOGRAPHIC]

What are ‘Targeted Tweets’ and How Should You Use Them?

Case Studies: Honda

Social Equity: The Effect of Social Media on Your Brand

Honda was looking for a way to promote their new CR-V to a specific demographic, and they found that the best way was through Pinterest.

The Campaign

The Lessons

Never Ignore the Power of Influence

Make It Easy for Others to Do the Work

Engagement > Selling

This week’s Case Studies focuses on one of the most socially innovative airlines around: KLM.

The Campaigns

KLM Surprise

KLM Tile & Inspire

KLM Surprise Analytics

KLM Tile & Inspire Analytics

The Lessons

Be Bold (But the Right Way)

Never Be Afraid to Try Something New

Try, Fail, Fix, Repeat

Humility is an Underrated Trait

The use of Pinterest and social media by Kotex proved to be one of the most successful and innovative social media campaigns run to date.

The Campaign

The Lessons

Find Your Influencers

Influencers Can Be Anybody!

Small Gestures Go A Long Way

Create Limitless Campaigns