Social Media Case Study: Old Spice

Social media turned the Old Spice brand into a personality with which people were eager to engage.

In the last few years, Old Spice has become a crowned jewel of social media. Their campaigns consistently skyrocket and the brand has developed such a distinct personality that anyone familiar with the brand can recognize one of their campaigns almost immediately. What is most fascinating about their branding, you ask? Well, perhaps it is the fact that, unlike Rome, it was built in a day. (Well, not a day, but you get the idea.)

In today’s social media case study, we aim to explain how Old Spice used social media to quickly (and quite successfully) create a virtual personality that led to the explosion of their brand in new markets and demographics.

The Background

In 2010, Old Spice created the character that has widely become known as “The Old Spice Guy” and the campaign developed an instant following. When a second commercial aired with the same praise and hype, Old Spice decided to go the social media route, and did something brilliant: they never broke character.

Slowly, the proliferation of the Old Spice brand on social media began to pick up steam, and, as if by divine intervention, Old Spice did not seem to slip up in any of their steps along the way, creating a set of guidelines that any marketer should adopt when attempting to create a social media personality for a brand.

The Lessons

Be Original

People are always intrigued by something they have never seen before. Until their campaign, no one had ever seen a brand persona like the one Old Spice had created. Of course, since the dawn of marketing there have been mascots and spokespeople, but never a brand personality so bold that clients and fans were eager to engage with it.

Originality is much easier said than done, of course. It is not every day that you are going to wake up with an idea that no one had ever thought of before. Countless brands have attempted to do what Old Spice has done in the last couple of years, but few have been successful. But thinking outside the box is exactly what made Old Spice so successful, and that is the first step to creating a winning social media campaign.

Be Consistent

The second, and possibly the most important step that Old Spice took was maintaining brand consistency across every channel onto which they expanded. Have a look at the Old Spice Twitter account. You’ll notice that the witty, charming and larger-than-life personality they originally created a few years ago exists there as well. The same holds true for their other social media channels. Brand consistency is one of the most crucial aspects when it comes to developing brand loyalty. After all, how can fans recognize your brand instantaneously if there are major differences between your channels?

So remember, once you have that winning edge, maintain it on every level of your marketing, particularly in social media where you will be engaging with your audience. Which brings us to the next takeaway…

Never Stop Engaging

Commercials are one thing, but ongoing, personalized and genuine engagement with its fan base is what led to the ongoing success of Old Spice’s social media efforts. As with any campaign, Old Spice knew that eventually fans would move on and grow tired of the standard promotional commercials. So what did they do? They (once again) never broke character and engaged with their fans through personalized responses (whether they were tweets, videos or posts) in a timely and comedic fashion.

This kept fans coming back, asking questions or making comments in the hopes that “The Old Spice Guy” would respond to them. What did this mean for the Old Spice brand (as a company)? It meant increased brand loyalty through the strategic use of social media. As we noted above, people fell in love with the personality Old Spice had created on social media, and this kept them coming back to the brand on social media, and anxiously awaiting more content. As far as the business side of things was concerned, it meant a very quick 107% increase in sales.

Avoid Selling on Social Media

Last but certainly not least, Old Spice avoided selling their product on social media. Of course, posting commercials that are meant to advertise the product is different, but as far as engaging with fans goes, Old Spice kept to entertaining and shied away from selling. People like personalities, not salespeople, and Old Spice recognized that. And it was the right thing to do. After all, the personality they created took care of the sales, which is clear in the numbers above.

Old Spice showed that creating a personality on social media that engages with its audience (Old Spice was engaging with fans that ranged anywhere from celebrities to Twitter users with less than 100 followers) can build brand loyalty faster than any other form of marketing. Listening, engaging, consistency and originality were the four cornerstones of the success of Old Spice on social media. This is not to say that any idea is going to skyrocket the way Old Spice’s campaign did, but it never hurts to try something and see what happens.

http://www.youtube.com/watch?v=Z10Hrsx7FBY

Which of these lessons do you think will be most helpful in building your next campaign? Tell us in the comments below or on Twitter!