The Implications of Facebook’s New ‘Reputation Score’
As of this week, Facebook has started to rate users based on a reputation score from zero to 1 based on their trustworthiness when reporting disallowed posts.
Posts can be reported for fake news, or for inappropriate content. According to Facebook, they have taken this measure because some users will intentionally flag stories when they don’t agree with the views of the story, even if the contents of an article are valid and appropriate for public viewing. This poses a problem to Facebook which relies on its users to help distinguish acceptable articles from non-acceptable ones.
The reasoning for a trustworthiness rating seems logical for a corporation that wants to maintain a good image. However, being that Facebook has become a global news source, they should still at least consider the concerns of Facebook users. In doing so, they can shape their policies around the overall public opinion of what is acceptable. Of course, this must be done while still maintaining a set of core values such as free speech, and the refusal of hate speech. By simply dismissing what does not fit Facebook’s views of appropriate vs not appropriate, users are at the mercy of Facebook’s policies and views.
The latest example of Facebook imposing its view of appropriateness happened early this month when the company permanently banned conspiracy theorist Alex Jones from using their social media platform. Considering Alex Jones’ sizeable following, the decision came as a shock to many users. Despite his often-absurd claims and views of the world, his silencing leads Facebook users to question the level to which free speech is permitted on the social platform.
Facebook should be treated as an open ground for all. Even if Facebook tries to commit to free speech, dismissing a user’s opinion about the validity and appropriateness of a post can have extremely negative repercussions. A study by Pew Research Center in 2017 states that “two-thirds (67%) of Americans report that they get at least some of their news on social media – with two-in-ten doing so often.” By implementing an algorithm which indicates whether or not a users’ opinion about a post is different than what Facebook deems acceptable, they are essentially ignoring the opinions of all users who don’t agree with their policies and views.
Despite this being a more extreme view of Facebook’s new ‘reputation score’, it is important to stay critical of powerful corporations such as Facebook, especially given their privacy issues within the past year. Only time will tell whether or not this new addition will do more good than harm. However, with Facebook improving its transparency and working on trust, one can only hope that the new reputation score is simply a tool to help Facebook help its community.